Public Sector Solution Center Representative
4 weeks ago
Job Overview:
Are you passionate about helping others and delivering exceptional customer service? We are seeking a dedicated Public Sector Solution Center Representative to join our team. In this role, you will assist public sector clients with inquiries, troubleshoot issues, and provide guidance on a variety of services. Your ability to deliver clear and professional support will play a vital role in ensuring the satisfaction of our clients.
Key Responsibilities:
- Serve as the first point of contact for public sector clients, providing expert assistance via phone, email, and chat.
- Resolve inquiries related to services, policies, and processes with accuracy and efficiency.
- Work collaboratively with internal teams to ensure timely and effective solutions.
- Document interactions, issues, and resolutions using CRM tools.
- Stay updated on industry regulations, best practices, and service offerings to deliver knowledgeable support.
Qualifications:
- Previous customer service or support experience, preferably in the public sector or government-related fields.
- Strong communication skills with the ability to handle multiple inquiries simultaneously.
- Problem-solving skills and attention to detail.
- Ability to work independently in a fast-paced, remote environment.
- Proficiency with CRM tools and basic office software (MS Office, etc.).
We can’t wait to tell you all about itCompany DescriptionRandstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing. \r
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We can’t wait to tell you all about it
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