ERP/CRM Consultant

4 weeks ago

Cincinnati, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a long-term contract employment opportunity for an ERP/CRM Consultant in the Healthcare, Hospitals, and Social Assistance industry based in CINCINNATI, Ohio, United States. This role involves providing expert knowledge and guidance on ERP and CRM systems, playing a crucial part in the maintenance, development, and implementation of these systems within our organization.

Responsibilities:
• Provide expertise and guidance on ERP/CRM systems, ensuring optimal functionality and efficiency.
• Leverage your knowledge on Client Side Scripting, Cloud Technologies, and Microsoft tools to enhance the ERP/CRM systems.
• Apply AB Testing and API Development skills to test and develop new features for our systems.
• Take responsibility for configuration management, ensuring systems are correctly set up and maintained.
• Use your experience with Business Process Functions and Business Requirement Document to understand business needs and translate them into system requirements.
• Act as a point of contact for all ERP/CRM related inquiries, providing support and resolution where necessary.
• Monitor customer accounts and take appropriate action to maintain efficient operations.
• Assist in the automation of the Lab environment, leveraging your experience in this area.
• Utilize your Crystal Reports experience to generate accurate and useful system reports.
• Ensure the accurate and efficient processing of customer credit applications.• Minimum of 10 years of experience in the role of an ERP/CRM Consultant or similar positions within the Healthcare, Hospitals, or Social Assistance industries
• Proven expertise in Client Side Scripting and Cloud Technologies
• Solid knowledge of CRM and ERP - Enterprise Resource Planning systems
• Proficiency in Microsoft technologies
• Experience in AB Testing and API Development
• Understanding of Business Process Functions and Business Requirement Document
• Proficiency in Configuration Management
• Strong communication skills and ability to work effectively in a team
• Must be willing to continually update knowledge and skills in the field of ERP/CRM consulting
• Bachelor's degree in Computer Science, Information Systems, or a related field is preferred
• Professional certification in ERP or CRM systems is a plus
• Must have the ability to manage multiple tasks and projects simultaneously
• Strong problem-solving and analytical skills
• Excellent attention to detail and organizational skills.

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