IT Technician

Preferred Skills & Experience

• 3-5 years hands experience troubleshooting, repairing, installing and maintaining various PC's, printers, network and telecommunications equipment
• Knowledge of Windows 7 and higher operating systems
• Ability to communicate clearly and concisely with, and train, non-technical users by phone, or in person on-site, as to uses of software and hardware.
• Proficient with ITSM/Ticketing Systems such as ServiceNow, Remedy etc
• Valid Driver's License and good driving record

Job Description
Insight Global is looking for a Tier II Helpdesk Technician. This is technical work involving installing, maintaining, troubleshooting and repairing various network, computer and telecommunication, devices and equipment for internal end users. Work involved in this position includes, but is not limited to, hardware and software setup and maintenance of user workstations, installation and configuration of network software, maintenance and use of email service, Internet, and computer installations and configurations, troubleshooting and training of users. Work also involves assisting in installation and testing various computer, telephone and other electronic equipment, troubleshooting and repairing telecommunications equipment including voice and data networks, PC's, and VoIP phones.