Client Services Representative II

2 weeks ago

Schaumburg, United States Canon Solutions America, Inc. Full time
Job DescriptionJob Description
Client Services Representative II

US-IL-Schaumburg

Job ID: 32436
Type: Full-Time
# of Openings: 1
Category: Facilities
IL - Schaumburg-Motorola-MS

About the Role

Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.



Your Impact

Main Responsibilities:

- Promptly informs supervisor of potential problems or customer concerns.
- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
- Strong focus on providing good customer service.
- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
- Responsible for communicating and training team in changes to workflow or procedure.
- Oversees and manages daily and monthly records on service activity.
- Effectively communicates with the client and staff.
- Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Site responsibility and location of coverage may change based on client and/or division needs.



Mail/Courier Services:

- Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.

- Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).

- Researches and routes unidentified and generic mail.

- Receives, logs, delivers and tracks messenger items.

- Responds to customer requests.

- Performs routine upkeep of equipment.

- Records and tracks customer inquiries and fulfillment of requests.

Shipping/Receiving:

- Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.

- Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.

- Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.

Inventory Services:

- Processes and monitors all inventory movement within assigned responsibilities, locations and organizations.

- Analyzes ongoing activity of inventory.

- Assists in identifying slow moving and obsolete inventory or when inventory levels are low.

- Monitors and communicates status of inventory.

- Initiates, conducts and reports on Physical Inventories.



About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. H

HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
- Prior experience in a customer service environment.
- Good computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.



Company Overview

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazines Worlds Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.

#CSA

Posting Tags

#LI-KG1 #PM20

PI9eb13788cbee-25405-35796486

  • Client Services Representative II

    7 days ago

    Schaumburg, United States Canon Solutions America Full time

    Client Services Representative II US-IL-Schaumburg Job ID: 32436 Type: Full-Time # of Openings: 1 Category: Facilities IL - Schaumburg-Motorola-MS About the Role Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team. Your Impact Main Responsibilities: - Promptly...

  • Client Services Representative II

    1 week ago

    Schaumburg, United States Disability Solutions Full time

    Client Services Representative IIUS-IL-SchaumburgJob ID: 32436Type: Full-Time# of Openings: 1Category: FacilitiesIL - Schaumburg-Motorola-MSAbout the Role Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.Your Impact Main Responsibilities:- Promptly informs supervisor...

  • Senior Client Service Representative

    4 months ago

    Schaumburg, United States Marsh & McLennan Companies Full time

    Company:Marsh McLennan AgencyDescription:About Marsh McLennan Agency MidwestMarsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace,...

  • Senior Client Service Representative

    5 months ago

    Schaumburg, United States Marsh & McLennan Companies Full time

    Company: Marsh McLennan Agency Description: About Marsh McLennan Agency Midwest Marsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace,...

  • Client Service Representative

    4 months ago

    Schaumburg, United States Marsh & McLennan Companies Full time

    Company:Marsh McLennan AgencyDescription:About Marsh McLennan Agency MidwestMarsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace,...

  • Senior Client Service Representative

    4 months ago

    Schaumburg, United States Marsh & McLennan Companies Full time

    Company:Marsh McLennan AgencyDescription:About Marsh McLennan Agency MidwestMarsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace,...

  • Client Service Representative

    6 months ago

    Schaumburg, United States Marsh & McLennan Companies Full time

    Company: Marsh McLennan Agency Description: About Marsh McLennan Agency Midwest Marsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace,...

  • Senior Client Service Representative

    5 months ago

    Schaumburg, United States Marsh & McLennan Companies Full time

    Company: Marsh McLennan Agency Description: About Marsh McLennan Agency Midwest Marsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace,...

  • Client Service Specialist

    1 week ago

    Schaumburg, Illinois, United States Marsh & McLennan Companies Full time

    Company OverviewMMarsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. The region is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise...

  • Benefits Client Service Representative I

    2 days ago

    Schaumburg, United States Paylocity Full time

    Benefits Client Service Representative I Paylocity is an equal opportunity employer. Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use...

  • Client Service Representative

    2 months ago

    Schaumburg, United States Marsh & McLennan Companies Full time

    Company:Marsh McLennan AgencyDescription:About Marsh McLennan Agency MidwestMarsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace,...

  • Client Service Representative

    4 months ago

    Schaumburg, United States Marsh & McLennan Companies Full time

    Company: Marsh McLennan Agency Description: About Marsh McLennan Agency Midwest Marsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace,...

  • Client Services Coordinator

    2 months ago

    Schaumburg, United States Naylor Association Solutions Full time

    Overview: Naylor Association Solutions is a dynamic, industry-leading organization dedicated to building stronger associations by delivering a combination of member engagement and revenue-generating solutions. Our solutions span all major functional areas, including publishing and communications, trade shows and events, software and web development...

  • Customer Service Representative

    4 weeks ago

    Schaumburg, United States TEKsystems Full time

    Job DescriptionJob DescriptionJob Title: Customer Service RepresentativeJob DescriptionThis is not a high call volume position. Instead, it involves heavy email and case resolution responsibilities. The role is focused on customer service and supporting account managers who manage vehicle fleets.ResponsibilitiesAssist with ordering vehicles and provide...

  • Client Services Operations Coordinator

    1 week ago

    Schaumburg, Illinois, United States Canon Solutions America, Inc. Full time

    About the RoleThis role involves managing site operations and procedures with a focus on providing excellent customer service. The ideal candidate will have advanced proficiency in site operations and be able to assign tasks to colleagues and manage responsibilities within the team.The successful candidate will be responsible for:Promptly informing...

  • Customer Service Representative

    7 days ago

    Schaumburg, Illinois, United States TEKsystems Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team in Shaumburg, IL. As a Fleet Support Specialist, you will play a critical role in providing exceptional customer service and support to our clients.Key Responsibilities:Assist with ordering vehicles and resolve customer inquiries related to fleet management.Utilize...

  • Technical Services Representative

    4 weeks ago

    Schaumburg, Illinois, United States Dave & Busters Full time

    Technical Services RepresentativeAt Dave & Busters, you will be responsible for the repair and maintenance of the building including games, simulators and technical equipment.Main Responsibilities:Repair and maintain games, simulators, and technical equipment.Deliver an unparalleled Guest experience through the best combination of food, drinks & games.Keep...

  • Insurance Client Service Specialist

    3 weeks ago

    Schaumburg, Illinois, United States Marsh & McLennan Companies Full time

    Key Responsibilities:This role supports Account Managers, Producers, Account Executives, and other internal departments to flawlessly execute MMA Midwest's service strategy for each client, designed to create measurable value and efficiencies in their businesses. Responsibilities include processes plan changes, as needed or requested by the client, checking...

  • Customer Service Representative

    7 days ago

    Schaumburg, United States TEKsystems Full time

    Our client, a leading North American provider of Fleet Management Solutions, is looking to add Customer Service Representatives to their Shaumburg, IL team. Description:-This opening is on the Customer Support team, they support the account managers who manage the fleet-Assist with ordering vehicles, assist with anything customer service related-For example,...

  • Customer Service Representative

    2 weeks ago

    Schaumburg, United States TEKsystems Full time

    Our client, a leading North American provider of Fleet Management Solutions, is looking to add Customer Service Representatives to their Shaumburg, IL team. Description:-This opening is on the Customer Support team, they support the account managers who manage the fleet-Assist with ordering vehicles, assist with anything customer service related-For example,...