Store Manager in Training

3 days ago

Mokena, United States Lennys Holdco, LLC Full time
Job DescriptionJob Description
Description:

Position Responsibilities

  • Monitors store activities to ensure that transactions are taking place in the proper manner, in order to provide maximum customer service
  • Demonstrates customer service as a priority; handles escalated customer concerns and emergencies . Seeks appropriate resolution for the situation while observing Company guidelines and ensuring customer satisfaction
  • Trains, schedules and coaches all new and current store associates to ensure store positions are staffed to appropriately handle Customer Service needs
  • Ensures customer service is a priority by scheduling staff consistent with customer activity o Adheres to and trains employees on Federal, State and local regulations and ensures the sale of age restricted products are prohibited to individuals under the minimum age requirement
  • Helps ensure that employees follow all Company policies as detailed in the Operations Manual, and in compliance with Federal, State and local laws; including taking steps to ensure compliance with uniform, personal appearance, and customer service standards
  • Provides additional support to store as needed, often beyond regularly scheduled work times. If not available, ensures that a reliable back up has been provided
  • Assists in identifying qualified applicants, performing interviews as needed, and making employment decisions including but not limited to hiring, evaluating, scheduling, training and disciplining as needed
  • Ensures applications and staffing forecasts are forwarded to recruiting centers when applicable
  • Promotes an environment focused on customer service, satisfaction and store cleanliness
  • Maintains high staff retention by helping to develop leaders, empower employees and encourage increased employee productivity
  • Helps perform and supervise all minor maintenance tasks in order to eliminate inconvenience to the customer; supports procedures for additional repairs and maintains work orders
  • Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals
  • Ensures proper execution of Company standards by maintaining knowledge in the following sales responsibilities: food focus, counts/inventory, vendor relations and selling point/engagement
  • Assists in implementing all merchandising, marketing and foodservice programs, which includes maintaining plan-o-gram integrity, appropriate sign placement and proper preparation and execution of foodservice products
  • Promotes store sales and selling initiatives and encourages the team to strive to reach goals/objectives. Provides suggestions for improving sales, margins and execution of all programs
  • Motivates and coaches store associates on proper upselling techniques. Reviews sales reports to ensure the store is on track to achieve selling point goals and promotions
  • Ensures promotional signage and displays are properly updated per guidelines
  • Provides training to store associates regarding food preparation procedures. Ensures proper preparation, presentation and maintenance of all stock levels
  • Ensures products are in-stock, in date and available for purchase; helps audit inventory on a regular basis and manages on-hand quantities, adding back stock to displays as needed
  • Demonstrates a high value for Health, Environment, Safety and Security (HES) issues, initiatives and programs in both personal and organizational responsibilities • Integrates HES into day-to-day job performance. Maintains a safe environment for all customers and employees
  • Ensures that employees are properly trained to order merchandise and products
  • Conducts area pricing surveys, reports the results and adjusts sales prices as directed
  • Follows and complies with all health and sanitation procedures and adheres to safe work practices
  • Ensures that all necessary store reports and paperwork are completed accurately and in a timely fashion
  • Completes other duties as assigned by Management
Requirements:

Education Requirements:

· High School Diploma or GED

Experience Requirements:

· Minimum 2 years management experience required. Retail management preferred

· Completion of required training program

Skill Requirements:

· Basic Computer Skills

· Good understanding of SAP functions and navigation

· Excellent communication skills and the ability to research and resolve issues

· Good understanding of intra-department functions, store operations and corporate business plans

· Good understanding of profit and loss statements and financial overview of the store

· Knowledge of retail business management practices

· Knowledge of ways to handle customer and employee injuries, incidents and accidents

· Ability to perform repeated bending, kneeling, twisting and overhead reaching

· Ability to stand for an entire shift

· Ability to frequently lift between 5 to 20 pounds

· Ability to occasionally lift up to 50 pounds



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