Field Support Technician

3 months ago


Independence, United States TEKsystems Full time
Job DescriptionJob Description

Onsite Field Support Technician:

Epic Go Live from All Scripts

  • Go Live is end of September (why training needs to be done then)
  • 3 + month long project

Start Date: 1st week of July --> training for our team begins to understand issues they will be helping with, how to help practitioners go to the LMS site, how to work through hardware troubleshooting

Need to know proper escalation paths (no additional hardware in the room either so they will be on the spot support)

  • Need to figure out the site they will be doing training at: TBD
  • May be a week long

Onboarding and Compliance = 3-4 weeks with the medical

  • COVID vax required
  • Medical compliance required
  • Marijuana testing

 

  •  $19/hour for everyone
  • "Mid-July" start date
  • Will need minor pre-training before that (July 1st estimated date)

 

Project Scope

This will help support training labs opening up

  • 30,000 practitioners going through EPIC training, learn EPIC modules, etc.
  • Setting up 26 dedicated training rooms (large computer rooms)
  • We will be putting "Proctors" which are field technicians providing on demand support
    • Hardware support for PCs
    • Network Troubleshooting
    • Log in issues for practitioners
    • Functionality support for finding sites or areas they need to go on their computer to do training they need to do
    • They WILL NOT be needing to know or learn EPIC, those bigger EPIC issues will get escalated

 

Schedule

    • 7-3p and 3-11: Need contractors to be flexible
  • Practitioners register for a time slot to go do training so that there's not an overflow of practitioners in each of the 26 training rooms
  • We will need to ensure we're covering those rooms all times with our techs
  • M-F  and potentially Saturday floaters ; 40 hours/week max (no OT)
    • Could have Tues-Sat shift

 

Duration:  12 weeks through end of Sept. ; shouldn't scale back earlier than that ; could extend with the post-go live support

 

 

Start Date: 1st week of July --> training for our team begins to understand issues they will be helping with, how to help practitioners go to the LMS site, how to work through hardware troubleshooting

Need to know proper escalation paths (no additional hardware in the room either so they will be on the spot support)

  • Need to figure out the site they will be doing training at: TBD
  • May be a week long
     

 

Resource Headcount
55 resources approx. split between sites

  • All level 1 technicians
  • $19/hour for everyone
  • "Mid-July" start date
  • Will need minor pre-training before that (July 1st est. date above)
  • 2 people per room (5 rooms = 10-12 people)

 

 

Locations:

  • Attached is the map of all the locations we will be supporting. We will coordinate to see which location is closest to you and that will be your site.

 

Expenses:

  • Parking should be paid for downtown sites

 

To be considered:

  • Resume (showcasing IT experience)
    • Built computers, IT troubleshooter for friends and family, etc
  • Reference
    • A leader who can speak on your Reliability (time/attendance) & Customer service skills (Patience & Friendliness)
  • Then we can get interview scheduled & a job offer the same week
  • This process moves very FAST

  • IT Field Technician

    7 months ago


    Independence, United States Flynn Restaurant Group Full time

    IT Field Technician Company Background Founded by Chairman and CEO Greg Flynn in 1999, Flynn Group LP (formerly Flynn Restaurant Group) is the largest franchise operator in the world, and the third largest operator of restaurants, after only Starbucks and Chipotle, in the United States. Flynn Group owns and operates more than 2,600 restaurants and fitness...


  • Independence, United States DXP Enterprises Full time

    Job DescriptionJob DescriptionDo you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual...


  • Independence, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret/SCIClearance Level Must Be Able to Obtain:Top Secret/SCIPublic Trust/Other Required:NoneJob Family:Field EngineeringJob Qualifications:Skills:Linux, Microsoft Windows, Server Software, Troubleshooting SoftwareCertifications:NoneExperience:3 + years of related experienceUS...

  • Quality Technician

    3 days ago


    Independence, Missouri, United States Olin Full time

    About this Job:We are looking for a highly skilled Quality Technician - Operations Support to join our team in Independence, MO. As a key member of our Quality team, you will perform a variety of inspections and audits associated with all quality processes in multiple departments.Your Key Responsibilities:Support the Quality team by performing inspection of...


  • Independence, Missouri, United States TEKsystems Full time

    Job OverviewWe are seeking a skilled PC Technician to join our team in a hospital setting.This is an exciting opportunity for someone looking to gain experience in the healthcare field and work on Epic EMR projects.The selected candidate will be part of an 18-month contract, with the possibility of extension up to 2.5 years for high performers.Earn a...


  • Independence, Missouri, United States Holiday Inn Express & Suites Independence Kansas City Full time

    Job Title:Maintenance TechnicianAbout the Role:We are seeking a skilled Maintenance Technician to join our team at Holiday Inn Express & Suites Independence Kansas City. This is a full-time position that offers a competitive salary of $45,000 - $60,000 per year.Key Responsibilities:Perform routine maintenance tasks on hotel rooms and groundsRespond to guest...


  • Independence, Missouri, United States DaVita Inc. Full time

    At DaVita Inc., we are committed to providing high-quality care to our patients. As a Patient Care Technician, you will play a vital role in delivering exceptional patient care and contributing to the success of our team.The estimated salary for this position is $45,000 - $65,000 per year, depending on qualifications and experience. This includes...


  • Independence, United States Ohio Department of Education Full time

    Description:* The Registered Behavior Technician will provide skills instruction and behavior reduction protocols based upon the principles of Applied Behavior Analysis to children with autism and related developmental delays in a school setting.Qualifications:* Has completed a minimum of one year of successful experience in working directly with children...

  • Behavior Technician

    4 weeks ago


    Independence, United States BlueSprig Full time

    :Make a positive and unforgettable impact of the lives of children with autism spectrum disorder! BlueSprig is looking for driven individuals that love to work with kids, make a difference, be a part of a collaborative team and want opportunities for career growth and development. No direct experience necessary – we provide comprehensive onboarding,...


  • Independence, United States Ohio Department of Education Full time

    Description: * The Registered Behavior Technician will provide skills instruction and behavior reduction protocols based upon the principles of Applied Behavior Analysis to children with autism and related developmental delays in a school setting. Qualifications: * Has completed a minimum of one year of successful experience in working directly with...


  • Independence, Missouri, United States Brightli Full time

    Job Overview:Brightli is seeking a dedicated Mental Health Technician to join our team at the Burrell Rapid Access Unit in Independence, Missouri.About the Role:The Mental Health Technician will work closely with a multidisciplinary team to provide support services to clients with acute psychiatric and/or substance use disorders. This role involves...


  • Independence, Missouri, United States TEKsystems Full time

    We are seeking Technical PC Support Specialists to join our team at TEKsystems. As a key member of our team, you will play a crucial role in helping our clients with hardware inventory and assessment work.Job Description:This is an exciting opportunity for individuals with 6+ months or internship experience in technical support to gain working experience in...


  • Independence, Ohio, United States Ohio Department of Education Full time

    **Job Title:** Lead Autism Support Specialist**Estimated Salary Range:** $45,000 - $65,000 per year (dependent on experience)**About the Role: Provide direct support to students with autism and other developmental disabilities in a school setting. Work closely with educators and behavior analysts to implement effective teaching strategies and behavioral...


  • Independence, Missouri, United States MAI Wealth Management, Inc. Full time

    MAI Wealth Management, Inc. - IT Desktop Support Job DescriptionAbout the Role:We are seeking a skilled IT Desktop Support Specialist to join our team at MAI Wealth Management, Inc.Job Summary:The IT Desktop Support Specialist will provide Tier 1 and Tier 2 technical support to users in an efficient and accurate manner.Key Responsibilities:Serve as the first...

  • Technician

    1 month ago


    Independence, United States Internal Revenue Service Full time

    The IRS is seeking candidates for this position located in Independence, MO. For telework eligible positions, employees must remain within a 200-mile radius of their official assigned post-of-duty (POD) and report to their POD at least twice a week. Job Description:Are you dependable? Great. Are you someone who can get things done quickly and accurately?...


  • Independence, Missouri, United States Telle Tire and Auto Centers Full time

    Job OverviewTelle Tire & Auto Centers, a rapidly expanding company with 28 locations across Missouri, is seeking an experienced Automotive Technician to join their team. This role offers a fantastic career opportunity for individuals who are passionate about delivering exceptional service and maintaining a high level of technical expertise.The ideal...


  • Independence, United States Brightli Full time

    Job Description:Job Title: Behavioral Crisis Center TechnicianLocation: Independence, MO (Kansas City area)Department: Rapid Access UnitEmployment Type: PRNJob Summary:Looking for more than 'just a job'? Want to make a positive impact in the lives of individuals with disabilities and those in recovery? Do you want to work in a supportive and dynamic...

  • Veterinary Technician

    2 months ago


    Independence, United States Three Trails Animal Hospital Full time

    Veterinary TechnicianThree Trails Animal Hospital is hiring a full-time Registered Veterinary Technician to provide skilled care to our patients and exceptional service to our clients. Our ideal candidate has experience in animal care, client communication, and veterinary procedures, with a passion for improving the lives of pets and their owners.What to...


  • Independence, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:SecretClearance Level Must Be Able to Obtain:SecretPublic Trust/Other Required:NoneJob Family:Field EngineeringJob Qualifications:Skills:Communication, Technical Knowledge, TroubleshootingCertifications:NoneExperience:5 + years of related experienceUS Citizenship Required:YesJob...


  • Independence, Kansas, United States General Dynamics Information Technology Full time

    Job Summary:This is a great opportunity to work as a Field Service Representative in a dynamic team at General Dynamics Information Technology. We are looking for an experienced HVAC/Generator Field Service Representative to join our team in Vicenza, Italy. The ideal candidate will have a strong background in troubleshooting and repairing complex HVAC and...