Centralized Support Specialist
3 days ago
Job Description
As an Inbound Healthcare Contact Center Representative, you will manage phone and message inquiries from patients and their care partners. Your role involves navigating complex healthcare systems, including insurance, billing inquiries, and appointment management. You will collaborate with providers and operations team members to complete urgent tasks, ensuring a positive virtual experience for all patients using our technology suite.
Responsibilities- Manage phone and message inquiries from patients and their care partners.
- Navigate healthcare systems including medical records, authorizations, referrals, and care coordination.
- Collaborate with providers and operations team members to complete urgent tasks.
- Use impeccable C-I-CARE framework in all patient interactions.
- Utilize technologies such as Slack, Google Suite, Zoom, and our Electronic Medical Record System to complete daily work.
- Contribute to team development through rounding, attending team huddles, and participating in team problem solving.
- Minimum 1 year of high-volume contact center experience and 1 additional year of direct customer service experience, or 2 years of high-touch, patient-facing healthcare service roles within the last 4 years.
- Strong written and verbal communication skills, including impeccable phone manner.
- Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously.
- Experience in patient registration, patient access, medical billing, medical claims, insurance verification, and prior authorization.
- Strong customer service skills.
- Knowledge of medical terminology.
We offer a competitive compensation package, including a pay bump after transitioning to permanent status. Our benefits include a paid sabbatical after 5 and 10 years, an Employee Assistance Program, and competitive Medical, Dental, and Vision plans. Team members also enjoy free One Medical memberships, pre-tax commuter benefits, PTO cash outs, 100% company-paid life insurance and disability insurance, and a 401K match.
Work EnvironmentThis is a high-volume inbound call role with some tasking between calls. The focus is on customer service and HIPPA compliance, not handle times. Training is intensive and requires 100% attendance for the first 5 weeks. The role is 100% in-office, with shifts mainly between 6am-6pm. Shift differentials apply for hours worked Mon – Fri 6pm – 7am and all day Saturday and Sunday. Training hours are Monday – Friday 8:00am – 5:00pm.
Job Type & LocationThis is a Contract to Hire position based out of Tempe, Arizona.
Pay and BenefitsThe pay range for this position is $19.25 - $19.25
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in Tempe,AZ.
Application DeadlineThis position will be accepting applications until Dec 9, 2024.
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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