Customer Service Representative

1 week ago

Dayton, United States Robert Half Full time
Job DescriptionJob Description

We are offering a long-term contract employment opportunity in Dayton, Ohio for a Customer Service Representative in the non-profit sector. In this role, you will be primarily responsible for managing customer interactions, maintaining meticulous records and processing service applications, licenses, and permits.


Responsibilities:

• Efficiently handle customer inquiries and complaints via multi-line telephone system

• Maintain and update electronic files with high precision

• Process service applications, licenses, and permits in a timely manner

• Conduct diligent follow-ups with parties for overdue payments through telephone and email

• Ensure accurate and prompt data entry into web-based databases

• Assist the public and contractors with paperwork and provide detailed information specific to the program/assigned area

• Balance cash drawer and manage receipts for environmental health payments

• Draft and manage accounting forms for deposits

• Oversee and maintain inventory of supplies and equipment

• Operate office equipment such as personal computers, photocopy machines, printers, fax, and credit card machines

• Utilize Microsoft Excel and Word for various tasks like Mail Merge and report generation.


Call Alison today for immediate consideration 937.224.8326.

• Proficiency in answering inbound calls, managing customer inquiries and concerns professionally and promptly.
• Excellent customer service skills with a proven track record in building and maintaining customer relationships.
• Ability to perform data entry tasks with high accuracy and attention to detail.
• Experience in email correspondence, ensuring effective communication and prompt response to customer inquiries.
• Experience in managing both inbound and outbound calls, demonstrating effective communication and problem-solving skills.
• Proficient in Microsoft Excel and Microsoft Word, enabling efficient documentation and record-keeping.
• Experience in order entry, ensuring accurate and timely processing of customer orders.
• Ability to schedule appointments effectively, demonstrating excellent time management and organizational skills.
• Proficient in mail merge, assisting in creating personalized communication for customers.
• Experience in report generation, ensuring accurate and timely delivery of information for decision making.
• Ability to handle manual invoices, demonstrating attention to detail and accuracy.

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