Customer Service Representative

6 days ago

Miami, United States Kelly Services Inc Full time
Job DescriptionJob Description

Job Title: Customer Service Representative 
Location: 11222 Quail Roost Drive Miami, FL 33157(Onsite)

Job Purpose: 

  • Provides front line, direct contact with customers when filing claims over the phone. 

  • Inform customers of the organization’s products and/or services. 

Primary Job Accountabilities/Responsibilities: 

  • Files claims by collecting pertinent information from customers. 

  • Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance. 

  • Follows standard screens/scripts to perform most tasks, the ability to navigate a computer-based system, maintains and updates company records as needed. 

  • Processes and determines coverage by reviewing forms and other applicable records. 

  • Maintains professionalism and effectively interacts with all contacts, both internal and external. 

  • Maintains department quality standards and performs job duties as directed by supervisor 

Basic Qualifications Required - Experience, Skills, and Knowledge: 

  • High School diploma or GED equivalent 

  • Minimum of 6 months of customer service experience (Call Center Preferred) 

Other Requirements: 

  • Excellent Customer Service skills 

  • Excellent verbal and written communication skills 

  • Basic problem-solving skills 

  • Experience with Microsoft based programs and computer products 

  • An acute attention to detail/accuracy and effective note taking/documenting skills 

  • Must be able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance with business needs. 

Preferred Experience, Skills, and Knowledge: 

  • Experience in similar customer service functions or call center experience. 

  • Focus on Customers - Demonstrates professionalism when dealing with customers. 

  • Apply Functional Knowledge - Demonstrates an understanding of complex technical or functional information, products, and services. 

  • Demonstrate Resilience - Adjusts actions in response to shifting priorities and rapid change. 

  • Learn Continuously - Applies learning from past experiences and continuously seeks new information and asks questions. 

  • Demonstrates minimum typing speed of 35 words per minute. 

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