Advanced Collections Specialist

1 week ago

Westlake, United States First Federal Lakewood Full time
Job DescriptionJob Description
Description:

Position Summary:

The Advanced Collection Specialist provides counseling to borrowers with past due loan payments and performs foreclosure prevention on loans through contact with customers. Performs advanced collection activities on delinquent accounts.

Duties and Responsibilities:

  1. Conducts foreclosure prevention counseling and collection calls for mortgage loan customers; establishes a rapport with the borrower; determines the reason for the delinquency, determines if borrower has vacated the property or plans to vacate, determines the borrowers perception of their financial circumstances and ability to repay the mortgage; sets payment expectations and educates borrower on foreclosure prevention alternatives; obtains a commitment from the borrower to either bring the loan current or engage in foreclosure prevention alternatives.
  2. Performs advanced collection activities for delinquent loan accounts; inputs messages and proper coding into the database for loans that have deceased borrowers and/or any other legal status pertaining to the loan; tracks delinquent loan accounts and prepares advanced collection correspondence and call letters on accounts.
  3. Utilizes core collection application to maintain accurate records of collection activity.
  4. Sends out correspondence to obtain financial information from delinquent borrowers; makes follow up counseling calls after the solicitation is mailed.
  5. Reports to all investors the proper loan event items that pertain to the foreclosure prevention process; keeps investors informed on items that are met or are not met for the foreclosure prevention process through their reporting requirements as to the status of the loans.
  6. Reports information to supervisor and the Loss Mitigation Specialist for accounts that need to be referred to them for follow up; provides reporting updates on all collector activity to management.
  7. Maintains general knowledge on loss mitigation programs; acts as primary back-up to the Loss Mitigation Specialist Reviews delinquent accounts that may require an inspection, prepares and submits monthly order for inspection maintains accurate records of completed inspections.
  8. Responds to document requests as part of subpoenas, gathers documents from origination and servicing files as needed and distributes to legal department or requesting attorney.
  9. Complies with all applicable banking laws and regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and related anti-money laundering statutes and federal consumer protection legislation and regulations.
  10. Other duties as required.

The duties outlined above are a summary and may not be an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. All job descriptions may be amended at any time at the sole discretion of FMHC.


Requirements:

Skills and Qualifications:

  1. 3+ years experience in mortgage servicing/collections is required along with a strong understanding of lending laws, regulations, and guidelines.
  2. Experience in financial services or banking is preferred.
  3. Notary Public is preferred.
  4. High School Diploma or equivalent is required; Bachelor's degree is preferred.
  5. Proficiency in MS Office [Outlook, Excel, Word] or similar software is required. Encompass, Cleartouch, Nautilus, various government and investor software/web portals is preferred.

Necessary competencies:

  1. Resilience
  2. Collaboration
  3. Communication
  4. Service Orientation
  5. Quality Focused
  6. Process Oriented
  7. Accountability

Physical Environment

  • While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear and speak.
  • The employee must occasionally lift and/or move up to 25 pounds.
  • The noise level in the work environment is usually quiet to moderate.
  • This position is performed in an office setting, five days a week with typical work hours being 8.30a through 5.15p.




PI91e522e955de-25405-35499466

  • Advanced Collections Specialist

    3 weeks ago

    Westlake, United States First Federal Lakewood Full time

    Job DescriptionJob DescriptionDescription:Position Summary:The Advanced Collection Specialist provides counseling to borrowers with past due loan payments and performs foreclosure prevention on loans through contact with customers. Performs advanced collection activities on delinquent accounts. Duties and Responsibilities:Conducts foreclosure prevention...

  • Foreclosure Prevention and Collections Specialist

    4 days ago

    Westlake, Ohio, United States First Federal Lakewood Full time

    Job DescriptionThe Foreclosure Prevention and Collections Specialist is a key role at First Federal Lakewood, where you will provide critical support to borrowers facing delinquency. This position requires a unique blend of empathy, financial acumen, and technical expertise.Responsibilities:Delinquent Account ManagementConduct foreclosure prevention...

  • Highly Skilled Mortgage Collection Specialist

    6 days ago

    Westlake, Ohio, United States First Federal Lakewood Full time

    Job SummaryWe are seeking a highly skilled Mortgage Collection Specialist to join our team at First Federal Lakewood. As a key member of our mortgage servicing team, you will be responsible for providing foreclosure prevention counseling to borrowers with past due loan payments and performing advanced collection activities on delinquent accounts.Duties and...

  • Senior Mortgage Servicing Specialist

    1 week ago

    Westlake, Ohio, United States First Federal Lakewood Full time

    Job Title: Senior Mortgage Servicing SpecialistAbout the RoleWe are seeking a highly skilled Senior Mortgage Servicing Specialist to join our team at First Federal Lakewood. This is an exciting opportunity for a motivated and experienced professional to work in a dynamic environment and contribute to the success of our organization.Job DescriptionThe...

  • Highly Skilled Mortgage Collector Specialist

    6 days ago

    Westlake, Ohio, United States First Federal Lakewood Full time

    Job SummaryThis role is responsible for providing foreclosure prevention counseling to borrowers with past due loan payments and performing advanced collection activities on delinquent accounts. The ideal candidate will have 3+ years of experience in mortgage servicing/collections, a strong understanding of lending laws, regulations, and guidelines, and...

  • Financial Services Specialist

    7 days ago

    Westlake, Ohio, United States First Federal Lakewood Full time

    Job SummaryFirst Federal Lakewood is seeking a highly skilled Financial Services Specialist to join our team in foreclosure prevention. In this role, you will work closely with borrowers to counsel and educate them on foreclosure prevention alternatives, ensuring that they understand their options and are empowered to make informed decisions about their...

  • Water and Fuel Systems Specialist

    7 days ago

    Westlake, Ohio, United States United States Air Force Full time

    About the JobWe are seeking highly trained Water and Fuel Systems Maintenance specialists to manage the plumbing, wastewater collection systems, liquid fuel storage, and natural gas distribution systems on every base.ResponsibilitiesAs a Water and Fuel Systems Maintenance specialist, you will be responsible for:Managing and maintaining water and fuel systems...

  • Diagnostic Imaging Specialist

    3 days ago

    Westlake, Ohio, United States University Hospitals Urgent Care by Well Full time

    At University Hospitals Urgent Care by Well, we are seeking a skilled Diagnostic Imaging Specialist to join our team. This role is ideal for individuals who have a passion for delivering exceptional patient care and experience working in radiology.Compensation: The estimated salary for this position is $30-$40 per hour, with pay commensurate with...

  • Accounts Receivable Specialist

    4 weeks ago

    Westlake Village, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking a meticulous Accounts Receivable Specialist to join our team. Located in Westlake Village, California, the Accounts Receivable Specialist will be responsible for managing customer credit applications, keeping accurate records, and addressing customer inquiries. This role also includes monitoring customer accounts...

  • Patient Access Specialist I

    4 weeks ago

    Westlake, United States University Hospitals Full time

    Patient registration openings at UH Westlake Health Center and St. John Medical Center A Brief Overview As an essential member of the Revenue Cycle team, Access Specialists perform accurate registration, patient estimates, point of service collections and provide exemplary customer service while serving the needs of patients and customers. The successful...

  • Advanced Practice Registered Nurse

    2 days ago

    Westlake Village, California, United States SteadyMD Full time

    Job OverviewWe are seeking a highly skilled Advanced Practice Registered Nurse to join our team as a Primary Care Specialist. This is a remote opportunity that offers the flexibility to work from anywhere, with a focus on delivering high-quality patient care.About SteadyMDAt SteadyMD, we are a leading telehealth platform that provides innovative healthcare...

  • Behavior Therapist

    7 days ago

    Westlake Village, California, United States Cortica - Neurodevelopmental Full time

    We are seeking a highly skilled Behavior Therapist to join our team at Cortica - Neurodevelopmental, providing play-based ABA therapy to children with autism spectrum disorder and other neurodevelopmental differences in various settings.Job OverviewCortica - Neurodevelopmental is committed to delivering life-changing care to families through our innovative...

  • CNC Machinist

    6 days ago

    Westlake, Ohio, United States Rust Belt Recruiting Full time

    About the RoleWe are seeking a skilled CNC Machinist to join our team at Rust Belt Recruiting. As an Industrial Precision Specialist, you will be responsible for setting up and operating advanced CNC machines to produce high-quality parts.Key ResponsibilitiesSet up and operate Mazak and Haas CNC turning and milling machines with precision and accuracyProgram...

  • Travel Nurse RN Acute Care Specialist

    3 weeks ago

    Westlake, Ohio, United States Vibra Travels Full time

    We are seeking a highly skilled Travel Nurse RN Acute Care Specialist to join our team at Vibra Travels.About the RoleThis is a 13-week assignment in Westlake, Ohio, with a competitive hourly rate and tax-free stipend. As a Travel Nurse RN Acute Care Specialist, you will provide high-quality patient care in an acute care setting, working closely with our...

  • Business Development Learning Specialist

    3 weeks ago

    Westlake, United States Equity Trust Company Full time

    *This position is based out of our Westlake, OH office and is eligible for a hybrid schedule after the required training period.JOB OVERVIEWThe Business Development Learning Specialist performs technical/financial training for the Private Client Group, Enterprise, Institutional, and other business development groups, which includes new hire training, ongoing...

  • Independent Cable Network Specialist

    4 days ago

    Westlake, Ohio, United States World Wide Cable Llc Full time

    We are seeking an experienced 1099 Cable contractor to join World Wide Cable Llc as a Cable Network Specialist. This role involves installing and maintaining cables for computers, routers, telephone systems, and other electronic equipment. The ideal candidate is friendly, reliable, and has an excellent understanding of electrical equipment.Job OverviewThe...

  • Asset Reconciliation Operations Specialist

    13 hours ago

    Westlake, Ohio, United States Equity Trust Full time

    Job OverviewWe are seeking an experienced Asset Reconciliation Operations Specialist to join our team. In this role, you will be responsible for the research and remediation required to resolve transactional discrepancies identified in the daily reconciliation of transactions.Main ResponsibilitiesReview and analyze daily internal reconciliation reports,...

  • Electronics Field Specialist

    6 days ago

    Westlake, Louisiana, United States 24HR Safety, LLC. Full time

    Job OverviewThis Electronics Field Specialist position is a full-time opportunity with 24HR Safety, LLC.We offer an estimated annual salary of $60,000 to $80,000 based on experience and qualifications.Job DescriptionIn this role, you will be responsible for performing maintenance, calibration, and repair of various equipment including fixed/portable gas...

  • Bakery Team Member

    1 week ago

    Westlake, Ohio, United States Giant Eagle Full time

    Company OverviewGiant Eagle is a leading retailer committed to helping our customers save time and money. We're dedicated to providing exceptional service and value to our guests through innovative programs, services, and products.Salary:$12-$15 per hour based on experienceJob DescriptionWe are seeking a skilled Bakery Team Member - Cake Decorator Specialist...

  • Diagnostic Imaging Specialist

    1 week ago

    Westlake Village, California, United States University of California Full time

    About the Job:As a Diagnostic Imaging Specialist at UCLA Health, you will play a crucial role in delivering exceptional patient care through innovative imaging technologies.Salary Range: $49.73 - $65.56 HourlyJob Responsibilities:You will be responsible for performing advanced MR imaging procedures, including post-processing and image archival. Your...