Help Desk Analyst I

4 weeks ago


Orleans, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a contract for a permanent position as a Help Desk Analyst I, based in Massachusetts. This role is focused on providing technical support to students and teachers, as well as asset management. As a Help Desk Analyst I, you will be expected to guide teachers in improving their technology usage and handle various tech-related issues.

Responsibilities:
• Provide technical support to both students and teachers, ensuring smooth technology operations
• Guide and assist teachers in enhancing their utilization of technology in teaching practices
• Handle tech support issues related to Chrome Books and Google Suite
• Manage assets effectively, maintaining an accurate record of all tech equipment
• Utilize Android Development, Cisco, and Citrix Technologies to solve technical issues
• Ensure the functionality of Mac Computers and Microsoft systems in the school environment
• Manage Active Directory and Apple Devices, ensuring optimal performance
• Handle computer hardware issues, ensuring all devices are operational
• Oversee configuration management, ensuring system stability
• Manage deployments of new systems or updates to existing systems.• Entry-level position, no prior experience required
• Proficiency in Android Development
• Familiarity with Cisco Technologies
• Knowledge of Citrix Technologies
• Comfortable with Mac Computers
• Experienced in using Microsoft software and tools
• Understanding of Active Directory
• Able to handle Apple Devices
• Basic understanding of Computer Hardware
• Experience in Configuration Management
• Familiarity with software and hardware Deployments
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