Patient Admin Specialist

4 weeks ago


Newark, United States Robert Half Full time
Job DescriptionJob Description

We are offering a contract to hire employment opportunity for a Patient Admin Specialist in Newark, California. This role is primarily involved with handling patient coordination, surgery scheduling, and other administrative tasks in a clinical setting. The industry of focus is healthcare, and the workplace will be an outpatient clinic.


Responsibilities:

• Handle initial patient inquiries about appointments, payments, schedules, etc.

• Manage the check-in/out process at the front desk.

• Communicate with medical providers about scheduling preferences and urgent patient needs.

• Utilize the telephone system and electronic medical records systems for job tasks.

• Process internal forms and maintain information and paging directory databases.

• Support doctors and patients using reference documents and tools.

• Manage and distribute faxes, mail and file clinic-specific documentation.

• Answer non-clinical patient messages and escalate where appropriate.

• Ensure verifications and authorizations are complete before patient sees provider.

• Answer non-clinical CRMs and escalate where appropriate.

• Demonstrated proficiency in customer service and communication
• Experience in documentation and appointment scheduling
• Ability to process payments and manage databases effectively
• Familiarity with clinical trial operations and CRM systems
• Proficiency in verification procedures and operating systems
• Ability to authorize and distribute faxes for daily operations
• Strong coordination skills for check-in procedures
• Knowledge of medical terminology
• Proficiency in handling multi-line phone systems
• Familiarity with EMR - Electronic Medical Records
• Ability to route incoming calls and handle surgery scheduling
• Experience in non-clinical roles in the healthcare sector
• Proficient in using computer systems for various administrative tasks
• Strong organizational skills for file management.

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