Project Manager

1 month ago

Brookfield, United States Robert Half Full time
Job DescriptionJob Description

We are in search of a Project Manager to join our team The role involves leading Customer Relationship Management (CRM) projects, coordinating with cross-functional teams, and optimizing CRM-related processes. This position offers a long-term contract employment opportunity.


Responsibilities:

• Oversee all aspects of CRM projects, including planning, execution, tracking, and reporting.

• Collaborate with stakeholders to define CRM requirements, select CRM software, and ensure successful deployment.

• Identify and implement improvements to enhance the efficiency of CRM-related processes and workflows.

• Work closely with sales, marketing, IT, and customer support teams to gather business requirements and ensure the CRM system aligns with organizational goals.

• Coordinate with external vendors for successful CRM implementation, integration with existing systems, and post-deployment support.

• Ensure the accuracy, integrity, and consistency of data within the CRM system and oversee data migration, cleansing, and enrichment efforts.

• Develop training materials and provide ongoing support to ensure user adoption and proficiency within the CRM system.

• Utilize skills in Atlassian Jira, Cisco Technologies, Cloud Technologies, CRM, ERP - Enterprise Resource Planning, About Time, AB Testing, Agile Scrum, Budget Processes, Change Management, CRM - Customer Relationship Manager, Cross Functional Project Management, and IT project management to perform tasks effectively.

• Must have experience with Atlassian Jira, Cisco Technologies, and Cloud Technologies
• Knowledge of CRM and ERP - Enterprise Resource Planning is essential
• Familiarity with 'About Time', AB Testing, and Agile Scrum methodologies
• Proven experience in Budget Processes and Change Management
• Proficiency in using CRM - Customer Relationship Manager tools and techniques
• Experience in Cross Functional Project Management
• Must have a strong background in IT project management
• Ability to manage multiple projects and meet deadlines
• Excellent communication and leadership skills
• Strong problem-solving and decision-making abilities
• Adept at building and maintaining relationships with team members and clients
• Must have a bachelor's degree in a relevant field
• Relevant certifications in project management will be an added advantage.

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