Technical Support Specialist

24 hours ago


Boca Raton, United States Robert Half Full time
Job DescriptionJob Description

We are offering a contract for a Technical Support Specialist role in the industry, located in Boca Raton, Florida. As a Technical Support Specialist, you will provide assistance to our customers, installers, and distributors who need help with our products. This role involves a variety of tasks, including troubleshooting system and network issues, facilitating new customer activations, and maintaining communication with internet companies to ensure proper configuration of modems and routers.


Responsibilities:

• Answer technical support calls and resolve issues promptly

• Assist customers, installers, and distributors with the use of company products, including troubleshooting system and network problems

• Facilitate new customer activations and perform data entry into the company server

• Maintain communication with Internet companies to ensure that modems and routers are configured correctly to work with company products

• Handle additional technical support tasks as directed

• Ensure accurate and efficient processing of customer credit applications

• Maintain accurate customer credit records

• Monitor customer accounts and take appropriate actions as necessary

• Resolve customer inquiries in a timely and efficient manner

• Proficiency in providing technical support to customers, resolving issues effectively.
• Demonstrated experience in the field of technical support.
• Strong customer service skills, with the ability to maintain a customer-focused approach in challenging situations.
• Basic troubleshooting skills, including the ability to diagnose and resolve technical issues.
• Proven ability to resolve customer issues promptly and effectively.
• Excellent communication skills, both written and verbal.
• Ability to work effectively in a team and independently.
• Strong problem-solving skills and attention to detail.
• Willingness to stay updated with the latest technology trends and developments.
• Ability to handle multiple tasks simultaneously and meet deadlines.

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