Dispatcher

1 week ago

Tustin, United States Robert Half Full time
Job DescriptionJob Description

We are in search of a Dispatcher to join our team in the Property Management industry, situated in Tustin, California. This role involves managing and organizing new and existing work orders, and ensuring effective communication with residents regarding work schedules. As a Dispatcher, you will also be responsible for creating and closing Purchase Orders for technicians across all markets, and coordinating maintenance repairs for all occupied homes.


Responsibilities:

• Handle the management of Technician Work Orders and Purchase Orders

• Engage in effective communication with residents about work order schedules and provide necessary follow-up

• Oversee the work schedules of Occupied Technicians across all markets

• Take charge of creating and closing Purchase Orders for Occupied Technicians in all markets

• Maintain regular communication with Field Offices concerning Occupied Technician work

• Coordinate maintenance repairs for all occupied homes

• Manage the use of computer programs and CRM for efficient work processes

• Answer inbound calls and perform billing functions as required

• Utilize the Yardi Property Management system for work orders and other tasks

• Deliver excellent customer service to all residents and stakeholders.

• Comfortable with answering inbound calls and handling client inquiries.

• Experience in performing billing functions and managing financial records.

• Excellent communication skills, both oral and written.

• Experience in dispatching and coordinating work schedules.

• Knowledge and experience with Yardi Property Management system is preferred.

• Ability to manage and prioritize work orders effectively.

• Strong customer service skills and the ability to resolve client concerns promptly and professionally.

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