PIT MANAGER

Overview

SEMINOLE CASINO HOTEL IMMOKALEE

Hiring smiling faces and happy personalities Only a 30-minute drive from Daniels & SR 82, a 25-minute drive from LaBelle, or a 40-minute drive from I-75 and Immokalee Rd. At Seminole Immokalee Casino and Hotel, we have 3 restaurants, 4 bars, 24/7 hours, no last call, the party never stops

*All employees eat free on shift in our dining room

*Weekly pay, bonus eligibility, and the best benefit package in SWFL

*Advancement and training opportunities galore, where 1 out of every 12 employees are promoted each year

Seminole Hard Rock ranked #20 of 500 Best Places to Work by Forbes in 2021. We believe in making “More in Paradise” for our guests that travel to us from all over the world. Come see why our team members stay for 7 years on average, experience our family environment, and positive and fun work culture “Feel the Vibe” is one of our core values; does your current job offer all this and more? With casino's and hotels in over 70 countries, this is your foot in the door to the Seminole Hard Rock family of companies, transfer anywhere in the world, Get In and Get Moving

OUR COMMITMENT TO SERVICE:

We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

Responsibilities

SUMMARY:

Responsibilities include, but are not limited to the following:
- Performs functions of a Pit Manager on an assigned shift.
- Responsible for assisting in the smooth operation of up to 20 table games separated into a maximum of three

casino pits.
- Responsible for overall management of casino table games for a particular shift.
- Reviews game spread & staffing levels and recommends changes to the Director Table Games.
- Ensures compliance with Seminole Gaming's Compliance and Regulations.
- Responsible for the distribution and administration of performance appraisals, commendations, and constructive

letters and progressive discipline to all reporting levels of table games department employees.
- Reviews the internal security of all table games and maintains surveillance of all activities that could affect the

efficiency and effectiveness, as well as, the integrity of the casino operation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsible for all aspects of table game operations to include:

- Offering the highest possible level of Customer Service resulting in a maximum level of player enjoyment and

return play.
- Attaining maximum product revenue by means of communicating to Director Table Games and Director Casino

Administration with reference to proper product mixture, positioning, pricing, as well as, the evaluation of new

product.
- Constant evaluation of current business conditions, special events, and weather, with respect to amount of current

staffing levels as to maintain proper gaming levels at any certain point.
- Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity &

performance, as well as, morale.
- Maintaining employee performance levels by way of positive means or progressive discipline.
- Responsible for handling all casino guests' needs, complaints and disputes related to table games and hotel areas in

a timely & professional manner.
- Responsible for distribution of cards to gaming pits.
- Responsible for visually inspecting all casino equipment.
- Responsible for the distribution of all company and departmental communication.
- Responsible for the authoring and distribution of casino win/loss reports.
- Works diligently to support the Seminole Gaming's culture and team philosophy throughout the property.
- Acts as a role model to all employees and always presents oneself as a credit to Seminole Gaming and encourages

other team members to do the same.
- Promotes positive public relations and creates an enjoyable atmosphere for all customers.
- Amicably resolve customer related problems in a fast paced environment.
- Ensures the protection of customer's rewards and credit lines.
- Complies with all departmental and Company Policies including Seminole Gaming's business ethics guidelines.
- Complies with all regulatory requirements.
- Maintains confidentiality of all Seminole Gaming's trade secrets and proprietary information including business

processes, customer lists, marketing plans and any other confidential information.
- Creates and ensures a fun-filled, entertaining and exciting environment.

Qualifications

WORK ENVIRONMENT

• While performing the duties of this job, team member is regularly required to stand, walk, and demonstrate high-mobility for a majority of the shift.
• Will also regularly: speak and listen to internal and external customer directions or orders in an atmosphere of varying background noise; transit across surfaces that may alternate between carpeted and hard surfaces; walk through slippery surfaces and/or sloping floors or stairs; use hands to finger, handle or feel small objects such paper or cloth; and reach with hands and arms overhead and from side to side.
• Specific vision abilities required by this job include close, distance, color, peripheral vision and depth perception. Will often transit between brightly lit and dimly lit areas, including flashing lights and computer or TV screens.
• Position requires bending, lifting and carrying supplies and equipment up to 20 pounds, will be required to use, push and pull wheeled hand-carts or other equipment weighing in excess of 100 lbs.
• Will regularly bend, stoop, kneel, and twist at the waist. May occasionally be exposed to bodily fluids, pet or service animals, and strong odors.
• Will regularly be exposed to tobacco and other second hand smoke.
• May occasionally use de-escalation techniques to resolve customer conflict.
• Will be required to assist in customer evacuation in case of emergency.

CLOSING

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

DISCLAIMER

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).