Customer Service Representative
4 weeks ago
Responsibilities:
• Handle inbound and outbound call interactions with customers, ensuring a high level of customer service.
• Efficiently process customer orders and provide accurate pricing/quotes.
• Conduct data entry tasks to maintain accurate customer records and order information.
• Manage email correspondence with customers promptly and professionally.
• Assist with scheduling appointments and follow-ups as necessary.
• Use Microsoft Excel and Microsoft Word to organize and manage customer data.
• Resolve customer inquiries in a timely and accurate manner.
• Cross-train with other team members to ensure continuity of service.
• Monitor customer accounts and take appropriate action as needed.
• Maintain a business casual demeanor and contribute positively to the open floor plan work environment.• Exceptional ability to answer inbound calls in a professional manner
• Prior experience in a call center, providing excellent customer service
• Strong communication and interpersonal skills for effective customer service
• Proficiency in data entry tasks with a high level of accuracy
• Ability to handle email correspondence in a professional and timely manner
• Experience with both inbound and outbound calls
• Proficiency in Microsoft Excel and Microsoft Word
• Experience in order entry and processing
• Ability to schedule appointments efficiently and accurately
• Ability to work well in a team and contribute to a positive work environment
• Strong problem-solving skills and the ability to handle complaints professionally
• High level of patience and empathy when dealing with customer queries or complaints
• Ability to maintain a high level of confidentiality with customer information.
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
4 weeks ago
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Customer Service Liaison
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Customer Service Representative
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Customer Service Lead
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New Brunswick, New Jersey, United States Circle K Full timeAs a Lead Customer Service Representative at Circle K, you will be responsible for providing exceptional customer service and resolving customer issues on shift. You will also provide training assistance to new Customer Service Representatives and perform shift supervision. Additionally, you will be responsible for completing all store merchandise...
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Customer Service Representative
4 weeks ago
New Brunswick, New Jersey, United States PNC Full timeJob DescriptionAt PNC, we are committed to delivering exceptional customer experiences and fostering a culture of inclusivity and accessibility. As a Part Time Teller within our Retail Branch organization, you will play a vital role in providing top-notch customer service, processing high-volume customer banking transactions, and educating customers on new...