Call Center Represetative
4 weeks ago
Description:
-Marketing Contact center, they will make calls on behalf of the field reps, they will be trying to set up annual review appointments with their CURRENT customers
-Responsible for aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services. Also may require research to troubleshoot customer problems. Customers may be internal or external with requests of varying degrees of complexity.
-The appointment they are setting up is to set appointments to review current policies and/ renew. We want to make sure they are staying up to date and meeting the customer needs.
-The reps have a goal to make 130 calls per day, and to schedule 10 appointments per day. They are calling current customers, so all calls are very warm.
-There is scripting and talk track for the customer service reps, however there is not an auto-dialer though so they will have to dial the numbers.
Skills & Qualifications:
Soft Skills:
-Time management skills, able to efficiently handle daily workload in order to hit monthly goals
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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