District Manager
1 week ago
About Starbird:
Starbird is a Bay Area born company and the nation's first super-premium fast food concept. Starbird is blazing trails in the fast food industry by challenging industry conventions and serving feel good crispy chicken. While on a relentless pursuit of deliciousness, Starbird creates food people can feel good about eating. All of the food is fresh, scratch-made, created with trustworthy ingredients and served by passionate team members. Starbird makes accessing their five-star flavor easy with an omni-channel technology experience and seamless online and in-store ordering. Starbird's hospitality mission is to create a positive, memorable experience and connection with every single guest. Our service standards match our food, super premium. Starbird has quickly grown from our original location in Sunnyvale to Several Bay Area locations, including Levi's Stadium and the San Francisco International Airport as well as Los Angeles. We are growing rapidly, and we'll be adding additional locations in both the Bay Area and Southern California this year. To help fuel this growth, we are looking for hospitable and enthusiastic people to join our movement.
Why Starbird?
Our team members are the lifeblood of our organization. We select team members that exhibit our company values and have a positive attitude and disposition, which is an essential attribute of everyone on the Starbird team. We believe in promoting from within our organization and helping our employees to build their skills. To encourage self-growth within our organization, Starbird provides an educational enrichment program and a language learning program for all of our employees. Whereas many companies give generously to worthy community-focused organizations, we focus our philanthropic efforts on the development and futures of all our beloved team members. These programs include but are not limited to free language learning courses and funded tuition for education courses and classes.
OVERVIEW
The main focus of this position is to lead the team of managers to achieve company goals and uphold the Starbird standards at the store level and in the community. The District manager will continually focus on business growth and health as well as ensure that new units open on time and on budget. The DM is well organized, computer literate, detail-oriented and able to delegate responsibility as needed. Excellent communication skills are essential.
REPORTS TO
• VP, Operations
REQUIREMENTS
• Entrepreneurial Mindset
• Team player who can multitask
• Values diversity and shows respect for others.
• Proven ability to problem solve and handle high stress situations.
• Working knowledge of business processes and systems development
• Strong verbal communication skills and the ability to communicate effectively with all levels within the restaurant. Must also communicate effectively in writing.
• Energetic, outgoing and naturally hospitable personality.
• Embraces Starbird's Core Values, Hospitality/Service Standards and Team Member Standards. Follows all Starbird policies and standards, as described in the Starbird Team Member Handbook.
• Highly reliable, responsible, honest and focused on supporting the team at all times.
• Able to work weekends, holidays and evenings based upon business needs.
• Openness to constructive feedback and being coached/mentored.
• Able to stand, bend, stoop, reach, lift, grasp, and exert well-paced mobility for periods of up to 5 hours in length. Must have sufficient mobility to move and operate in confined work area.
• Able to lift and carry supplies and equipment up to 50 lbs; place items on high and low shelves in office, store rooms, service areas, walk-in coolers and freezers.
• Must work inside and outside. Must also be able to tolerate extreme temperature changes in kitchen and freezer areas.
• Able to hear well in a loud environment to respond to team member and Guest needs.
• Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling (Food Handler Card)
KEY RESPONSIBILITIES
• Visit locations throughout the week and perform weekly audits on each location
• Follow up from audits to make sure progress is being made
• Continually investigate and introduce process improvement measures and present suggestions for consideration
• Creating and enforcing customer service standards
• Assist with new store openings and the planning of those openings
• Generate restaurant atmosphere of positivity as well as accountability
• Be hands on with the management and restaurant team. Lead by example
• Evaluate and develop the unit-level management teams and establish standards for personnel planning.
• Evaluate labor productivity and work with the GM's to optimize schedules
• Oversee and work with GM's to manager labor and schedules so they are in line with budget
• Make sure that forecasts are accurate and imputed on time into Ctuit
• Assist in the develop and maintenance of our Information Technology systems to ensure that all operational systems are continuously evaluated for proper operation, relevance and utilization
• Analyzing and acting upon P&L's and other financial reports. Review with the GM's and work on opportunities and praise wins
• Creating and enforcing customer service standards
• Communicate in a thoughtful and timely manner, precisely, and daily with GM's & AGM via, text, email, phone and/or Slack
MEASUREMENT OF SUCCESS
• Maintain positive, professional relationships with all team members and management
• Meet or exceed all Starbird Core Values and Hospitality Standards as described in our Team Member Handbook.
• Maintain labor is in line with budget at the stores. Minimize overtime where possible
• Maintain Food Cost is in line with budget at the stores
• Maintain and build top line sales and bottom-line EBITDA
• Average ticket times less than 7mins.
• Daily Tattle reviews 4 stars and 92% or above.
• Maintain Food Quality at each location
• Continuously work with the teams on furthering Accuracy and consistency at the store level
• Reduce the Turnover % for the company
• Develop the next round of GM's /DM's from our current team
PM22
PI76820c6e15de-25405-36167238
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