Healthcare Patient Account Rep
3 days ago
Job Description
- The Patient Advocate Representative is key in supporting patients with account balances, addressing billing inquiries, and assisting with payment-related issues.
- This role demands attention to detail, excellent communication, and efficient task handling
Skills
Customer service, Emr, hippa, collection management, payment processor, payment posting, healthcare reimbursement, billing collections, patient billing, patient balances
Additional Job Duties
• Address patient inquiries regarding medical bills, and statement issues, and interpret Explanations of Benefits (EOBs)
• Verify account accuracy by identifying duplicate payments, posting errors, or corrections, and coordinate with A/R for necessary adjustments
• Educate patients on billing workflows and processes, maintaining high patient satisfaction.
• Track high-balance or delinquent accounts, proactively reaching out to patients or responsible parties (RP) for
• Manage multiple systems simultaneously, including reading and printing documents as needed.
• Achieve and sustain satisfactory audit scores, seeking support and guidance as needed to continuously improve accuracy and service quality.
• Engage in frequent interdepartmental communication to resolve issues effectively.
• Stay organized and follow through on assigned tasks requiring adjustments or coordination.
• Attend in-office work twice weekly, adhering to the hybrid schedule and maintaining reliability.
Qualifications:
- Possess basic to intermediate skills in Excel, EMR systems, clearinghouse platforms, and Zoom.
- Education and Experience: A minimum of 3 years of experience in healthcare patient accounts or revenue cycle management is required.
- At least 5 years of experience is preferred, including 1 year working directly with national payors and accounts receivable follow-up.
- Proficient in payer remittance reviews, with strong attention to detail.
- Familiarity with insurance coordination, medical billing, and medical credentialing is preferred.
- Excellent interpersonal and communication skills for patient support and internal collaboration.
Pay and Benefits
The pay range for this position is $20.60 - $25.00
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Brentwood,MO.
Application Deadline
This position will be accepting applications until Dec 14, 2024.
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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