Assistant Hospital Director, Veterinary Medicine
2 weeks ago
We’re searching for an enthusiastic, experienced Assistant Hospital Director (AHD) to join our dynamic team at Metropolitan Animal Specialty Hospital (MASH)—a thriving, 24-hour emergency and specialty hospital in the vibrant heart of Hollywood, California—you’ll be joining an organization that is all about delivering superior veterinary care with compassion. If you have a strong background in clinical operations, financial management, and developing high-performing teams, we’d love to hear from you This role is essential to the daily success of our hospital and offers a chance to make a significant impact.
What’s in it for you:
- Competitive salary range: $96k – $115k+
- Eligibility to participate in the annual profit-sharing bonus plan
- Comprehensive benefits package including a 401k match, paid time off and more Plus, local hospital benefits.
- The chance to work at our brand-new, cutting-edge 52,000 sq ft hospital opening soon
- Continuing education provided by our own veterinarians. There is also a library of virtual content specific to each role in the hospital (including for hospital leadership)
- Employee recognition committees, supported by an on-site veterinary social worker, are available to all employees.
- The Ethos Veterinary Health (EVH) Community offers resources such as Talkspace, EAP, and Pawcasts (wellness & self-care practices) from our Chief Community Officer.
Your Role:
As an Assistant Hospital Director, you’ll be a key player in our hospital’s leadership team. Partnering closely with the Managing DVM and Hospital Director, you’ll help ensure smooth operations, a high level of patient care, and a positive environment for both clients and staff.
Key Responsibilities:
Hospital Operations:
- Oversee daily hospital functions and work closely with the team to ensure optimal efficiency.
- Collaborate with Support Staff Schedulers to strategically plan staffing and monitor labor costs within the budget.
- Partner with hospital leaders to problem-solve and exceed client needs while ensuring top-notch patient care.
- Help drive hospital growth and revenue by working with the Managing DVM and Hospital Director.
- Serve as the hospital’s OSHA and Safety Officer, developing and maintaining a safety program.
- Act as a resource to all hospital areas, offering guidance and support where needed.
- Handle client resolutions and ensure exceptional service at all times.
- Stay up to date on the latest features of EzyVet (our hospital operating system).
- Manage communication with Ethos IT and assist with troubleshooting, updates, and equipment upgrades.
- Work closely with the Managing DVM and Hospital Director on staffing, including hiring, training, and performance management.
- Play an active role in employee recruitment and the selection process.
- Oversee employee training, orientation, and performance appraisals.
- Mentor employees and foster a culture of continuous learning and development.
- Assist in implementing rewards and recognition programs to motivate the team.
- Help mediate conflicts and ensure strong employee morale.
- Support the management of client service staff and help maintain licensure compliance for all necessary employees.
- Partner with the Hospital Director to manage payroll processes and financial oversight of revenue and expenses.
- Collaborate on budget planning and strategic financial decisions.
- Approve expenses for processing and manage accounts receivable as needed.
- Communicate with vendors to maintain strong relationships and ensure timely payment of hospital equipment and supplies.
What You Bring:
Knowledge:
- Supervisory experience (3+ years preferred). The ideal candidate is a seasoned vet med professional looking to take their skills to the next level.
- Understanding of accounts payable and receivable.
- Strong customer service skills and marketing techniques.
- In-depth knowledge of HR policies and procedures.
- Experience with staff management, including hiring, benefits, payroll, and performance development.
- Expertise in customer service best practices.
- Strong general management, reporting, and data analysis skills.
- Effective problem-solving and conflict management abilities.
- Clear and professional communication (both oral and written).
- Basic computer skills (Avimark, Microsoft Office, email, and practice management software are a plus).
- Proven ability to delegate responsibilities and achieve results with team members.
- Adaptability to handle multiple tasks and changing duties.
- Ability to champion change and drive innovation in the hospital.
- Strong decision-making skills and the ability to motivate and coach employees.
- Professional and courteous demeanor with staff and clients.
- Collaborate effectively in a team environment, contributing to a common goal.
- Maintain a positive, gossip-free atmosphere.
- Actively engage in problem-solving and contribute ideas to improve client/patient service and hospital efficiency.
- Be open to feedback and support your team members across departments.
At MASH, people matter. Each day we are humbled by the commitment each employee makes to serving pets and their pet parents. Locally at MASH, as well as through our partnership with Ethos, we are committed to serving our employees’ needs and wellbeing. We value servant leadership, collaboration, personal and professional growth, work/life balance, and positive mental health.
Above all else, you will get the chance to work in a tight-knit environment of highly skilled, dedicated people who choose to bring their best each day to care for animals and the people who love them.
We hope you apply, or even stop by our hospital, to get to know us better If you’re ready to make an impact and lead a dedicated team in a fast-paced, rewarding environment, we encourage you to apply today Join us and help shape the future of our hospital while growing your career and making a real difference.
Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes.
Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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