Consumer Support Specialist

4 weeks ago

Minneapolis, United States TEKsystems Full time
Job DescriptionJob Description

Description:

We're seeking 3 Consumer Support Specialists (CSS) are responsible for fielding inbound calls and chats conversation, as well placing outbound calls to prospective patients. This individual is responsible for executing following up on requests for information and providing customer service to potential patients related to company IU Products.

CSS team members will be responsible for some communication with clinicians, sales, and marketing teams to assist potential patient and patients with support and complaint/conflict resolution.

Most importantly, this position requires superior Customer Service skills and the ability to discuss intimate medical issues. Additionally, the ability to learn quickly, multi-task, and have excellent organizational abilities.

Major Areas of Accountability:

• Responsible for high volume of inbound and outbound call, chat, and email activities

• Effectively educate consumers, offer resources, answer questions, and resolve conflict/complaints

• Communicate and work as a team with the Field Marketing Specialists and Market Development team to ensure excellent service

• Meeting established inbound and outbound objectives and metrics

• Accurately and thoroughly document each end user conversation in company systems per standard department procedures. Responsible for data quality, including self-audit work.

• Demonstrate a superior attitude and represent the Brand

• Utilize available resources to stay current with company products and operations

• Support Cross Functional needs

• Other duties as assigned

Knowledge, Skills and Abilities:

• Computer, Salesforce CRM, and data entry experience

• Excellent communication, investigation and listening skills

• Self-motivated and able to remain focused independently

• High level of enthusiasm drive and determination

Skills:

Customer service

Top Skills Details:

Customer service

Additional Skills & Qualifications:

Minimum Qualifications

HS Diploma

2+ years of professional experience

Preferred Qualifications

AS or BS Degree

1 to 3 years of customer service/call center experience, inbound and outbound

Bilingual Spanish

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

  • Technical Support Specialist for Consumer Electronics

    6 days ago

    Minneapolis, Minnesota, United States Re:Sound Full time

    Empower end-users through knowledge and understanding of their devices as a Technical Support Specialist in our Consumer Tech Support team.About the RoleWe are seeking an experienced and customer-focused individual to join our team as a Technical Support Specialist. As a key member of our consumer tech support team, you will deliver exceptional phone and...

  • Consumer Support Specialist

    3 days ago

    Minneapolis, United States Ultimate Staffing Full time

    We have an immediate opening for a Consumer Support Specialist!Hours: 8am-5pm or 10:30am-7pmPay: $19.50/hour Job Duties/Description:Provide technical support and assistance to consumers on hearing instruments and connectivity products.Manage approximately 20 calls per day; must be comfortable with spending significant time on the phone.Connect consumers with...

  • Ultimate Staffing | Consumer Support Specialist

    3 days ago

    minneapolis, United States Ultimate Staffing Full time

    We have an immediate opening for a Consumer Support Specialist!Hours: 8am-5pm or 10:30am-7pmPay: $19.50/hour Job Duties/Description:Provide technical support and assistance to consumers on hearing instruments and connectivity products.Manage approximately 20 calls per day; must be comfortable with spending significant time on the phone.Connect consumers with...

  • Ultimate Staffing | Consumer Support Specialist

    3 days ago

    minneapolis, United States Ultimate Staffing Full time

    We have an immediate opening for a Consumer Support Specialist!Hours: 8am-5pm or 10:30am-7pmPay: $19.50/hour Job Duties/Description:Provide technical support and assistance to consumers on hearing instruments and connectivity products.Manage approximately 20 calls per day; must be comfortable with spending significant time on the phone.Connect consumers with...

  • Manager-Consumer Direct Sales MN

    4 weeks ago

    minneapolis, United States Windstream Full time

    Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the...

  • Manager-Consumer Direct Sales MN

    2 weeks ago

    minneapolis, United States Windstream Full time

    Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the...

  • Residential Coverage Specialist

    2 weeks ago

    Minneapolis, United States Placement Partners MN, Inc Full time

    Job DescriptionJob DescriptionAbout UsPlacement Partners provides community based vocational and residential services to adults with developmental disabilities, TBI and others requiring assistance to work and live independently. Over the years, we have earned a reputation for providing outstanding service and we endeavor to meet each challenge with a...

  • Medical Imaging Specialist

    1 day ago

    Minneapolis, Minnesota, United States Healthcare Support Full time

    Job OverviewWe are seeking a skilled Medical Imaging Specialist to join our team in Minneapolis, Minnesota.About the Role:Specialize in Radiology and deliver high-quality imaging services.Work collaboratively with healthcare professionals to achieve optimal patient outcomes.Demonstrate expertise in operating medical imaging equipment and maintaining accurate...

  • Ostomy Care Consumer Advisor

    3 months ago

    Minneapolis, United States Coloplast Full time

    Job Function Summary The Coloplast Consumer Advisor is primarily responsible for the support and education of end-users and caregivers with Coloplast products and services. Work hours are Monday-Friday 9:30am - 6:00pm CST Major Areas of Accountability Respond to consumer inquiries and concerns via phone, email, and letters in a prompt manner...

  • Manager-Consumer Direct Sales MN

    3 weeks ago

    Minneapolis, MN, United States Windstream Full time

    Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the...

  • IT Support Specialist

    3 days ago

    Minneapolis, United States Insight Global Full time

    Position: IT Support Specialist / Field EngineerOpenings: 1 openLocation: Onsite assigned to a local dealership in Minneapolis, MNDuration: Full timeInterview Process: One Round with Manager and Lead (30 minutes via teams)Final with VP of Infrastructure and Security (30 minutes via teams)Overview/ Responsibilities:The largest Automotive retailer in the world...

  • Technology Support Specialist

    3 weeks ago

    minneapolis, United States netPolarity, Inc. (Saicon Consultants, Inc.) Full time

    Title: Technology Support Specialist IDuration: 7 monthsLocation: Minneapolis, MNTop 3 Skills Experience troubleshooting software and hardware issues (Windows, Mac, or firm-specific applications.Experience with network connectivity, voice/data setup, and troubleshooting (e.g., TCP/IP, DNS, VPN).Experience with help desk ticketing systems (e.g., Remedy,...

  • Technology Support Specialist

    3 weeks ago

    minneapolis, United States netPolarity, Inc. (Saicon Consultants, Inc.) Full time

    Title: Technology Support Specialist IDuration: 7 monthsLocation: Minneapolis, MNTop 3 Skills Experience troubleshooting software and hardware issues (Windows, Mac, or firm-specific applications.Experience with network connectivity, voice/data setup, and troubleshooting (e.g., TCP/IP, DNS, VPN).Experience with help desk ticketing systems (e.g., Remedy,...

  • Technology Support Specialist

    3 weeks ago

    Minneapolis, United States netPolarity, Inc. (Saicon Consultants, Inc.) Full time

    Title: Technology Support Specialist IDuration: 7 monthsLocation: Minneapolis, MNTop 3 Skills Experience troubleshooting software and hardware issues (Windows, Mac, or firm-specific applications.Experience with network connectivity, voice/data setup, and troubleshooting (e.g., TCP/IP, DNS, VPN).Experience with help desk ticketing systems (e.g., Remedy,...

  • Direct Support Specialist

    1 month ago

    Minneapolis, United States Pinnacle Services Full time

    Job DescriptionJob DescriptionDescription:Direct Support Specialist Chaska, MNJob TypeFull TimeDescription Looking to elevate your Direct Care experience? Pinnacle Services is seeking dedicated, caring individuals to join our team as Direct Support Specialists! Our Direct Support Specialists have the ability to assist persons served with developmental...

  • Direct Support Specialist

    4 weeks ago

    Minneapolis, United States Pinnacle Services Full time

    Job DescriptionJob DescriptionDescription:Direct Support Specialist Chaska, MNJob TypeFull TimeDescription Looking to elevate your Direct Care experience? Pinnacle Services is seeking dedicated, caring individuals to join our team as Direct Support Specialists! Our Direct Support Specialists have the ability to assist persons served with developmental...

  • Direct Support Specialist

    2 weeks ago

    Minneapolis, United States Pinnacle Services Full time

    Job DescriptionJob DescriptionDescription:Direct Support Specialist Chaska, MNJob TypeFull TimeDescription Looking to elevate your Direct Care experience? Pinnacle Services is seeking dedicated, caring individuals to join our team as Direct Support Specialists! Our Direct Support Specialists have the ability to assist persons served with developmental...

  • Direct Support Specialist

    1 week ago

    Minneapolis, United States Pinnacle Services Full time

    Job DescriptionJob DescriptionDescription:Direct Support Specialist Chaska, MNJob TypeFull TimeDescription Looking to elevate your Direct Care experience? Pinnacle Services is seeking dedicated, caring individuals to join our team as Direct Support Specialists! Our Direct Support Specialists have the ability to assist persons served with developmental...

  • Healthcare Support Specialist

    5 days ago

    Minneapolis, Minnesota, United States Cedar Riverside People' Full time

    About the Role:Cedar Riverside People' is seeking a skilled Healthcare Support Specialist to join our team in providing exceptional patient care and support services.Job Summary:The Healthcare Support Specialist will be responsible for conducting thorough pre-visit planning, preparing for each visit, and assisting with psychiatric or medical needs as they...

  • Vocational Associate Program Director: Lead Employment and Life Skills Specialist

    6 days ago

    Minneapolis, Minnesota, United States ZipRecruiter Full time

    About UsPlacement Partners provides community-based vocational and residential services to adults with developmental disabilities, traumatic brain injuries, and others requiring assistance to work and live independently. Our organization is dedicated to improving the lives of individuals with disabilities by providing personalized support and promoting...