Chief Operating Officer

The Boys & Girls Clubs of Clifton (BGCC) serves over 6,000 youth annually. Having recently hired a new CEO, the fourth in its 77-year history, the Club is in a moment of transformation, while remaining dedicated to our community's ever-changing needs. We have high expectations for ourselves and the work we do throughout the city with thousands of young people. The next Chief Operating Officer (COO) will be a key leader in driving our transformation in culture, programs, and the systems that make it all possible.

Clifton is the third most diverse city in America by languages spoken, has a proud history of being a first stop city for generations of immigrants, and is deeply invested in the health and wellness of its young people, including in its long-time partnership with the Club. Although about a third of the city's youth engage with the Club every year, the need for our services is greater than we can currently serve at our 100,000 square foot clubhouse and 13 school-based Clubs.

Reporting to the CEO and working with leaders across the organization, the COO, with a deep commitment to the principles of Boys & Girls Club youth development, will strengthen our infrastructure, culture, and programs, to meet the needs of the youth we are already serving, and lead efforts to enable the Club to serve more youth while continuing to strengthen outcomes.

The COO has overall operational responsibility for the Boys & Girls Club of Clifton youth development experience, and manages Program Directors, a Director of Operations, an HR Coordinator, and Front Desk staff. The COO provides leadership to the strategic planning process and implements new strategic initiatives related to Operations and Program Services.

The COO is responsible for overall Club safety, including compliance with New Jersey Childcare Licensing requirements and maintains key contact with local agencies including Fire and Police. The Director of Operations, reporting to the COO, takes the lead on safety and security, the maintenance and improvement of facilities, and the operational infrastructure necessary to deliver high quality services and programs. This also includes IT, membership management, transportation, and rental of the facility.

As a senior member of the leadership team, the COO partners with Resource Development and Finance leadership to coordinate efforts and foster teamwork, lead key initiatives, and cultivate relationships with public and private funders.

All employees of the Boys & Girls Club of Clifton are responsible for cultivating and maintaining a culture that is based on integrity, teamwork, trust, empathy, respect and inclusion.

Responsibilities

Leadership

1. Strengthen a culture of commitment to the Boys & Girls Clubs mission, traditions, evidence-based youth development, and trauma informed practice.
2. Lead the development and implementation of organizational infrastructure, in relation to need and available resources, to facilitate achievement of operational goals.
3. Provide effective and inspiring leadership by being actively involved in all programs and services, developing a broad and deep knowledge of all programs, and a commitment to respecting the needs of our diverse membership.
4. Lead, coach, develop and retain high-performance management team with an emphasis on developing capacity in strategic mindset, problem solving, and awareness of social and emotional needs of staff.

Strategic Planning

1. Evaluate overall program effectiveness based on participation and achievement of stated goals; recommend modifications to improve program performance, as appropriate; ensure outcome measurement and data analysis drives program improvement, with an ongoing focus on Club and child safety.
2. Identify opportunities for BGCC to leverage cross-program strengths to take advantage of new opportunities, address organizational challenges, and/or best meet the ever-changing needs of our youth and families, and provide support as appropriate
3. Provide programmatic leadership and input to execute the strategic plan in conjunction with Board leadership, the CEO, and staff. Coach Directors as they implement the strategic plan.
4. Develop and implement a system for tracking and reporting on the progress of the strategic plan implementation.

Board Development

1. Support board committees, as assigned. BGCC is managed by a working board. Several committees, including Facilities, Safety, and Program, meet monthly to review activities and provide feedback and guidance.

Resource Management

1. Work with the CEO and finance to coordinate agency budget development and monitor and report variances in revenues and expenditures.
2. Partner with the CEO, Chief Development Office, and Finance lead to ensure the continued financial viability of the Club's operational units through sound fiscal management.
3. Manage the Director of Operations to oversee administrative and operational processes, maintenance and repair of buildings, equipment and other facilities.
4. Manage performance of assigned Directors and other staff in achieving goals, providing technical assistance in program design, development, community relations and program operations.
5. Oversee the implementation of a staff development and training programs to expand the capacity of all staff.

Partnership Development

1. Develop collaborative partnerships with other youth serving organizations, members, parents, families and community organizations.
2. Manage and cultivate existing relationships with funders to secure and expand revenue streams.

Marketing and Public Relations

1. Participate in activities to maintain good public relations for Club programs, services and activities; help build public trust and excitement for our mission.

ADDITIONAL RESPONSIBILITIES:

1. Ensure the completion of required reports in compliance with BGCA and other entities; and prepare required interagency reports.
2. Ensure continued compliance with local laws and regulations, childcare licensing, and BGCA membership requirements.

• Bachelor's degree from an accredited college or university preferred
• Conversational Spanish or Arabic a plus
• A minimum of five years operations management and supervision experience in a nonprofit agency, with at least two years at the Unit Director level; or an equivalent combination of experience
• Experience in program budgeting and fiscal management with an understanding of development activities and sources of funding
• Unwavering commitment to quality programs and data-driven program evaluation
• Analytic and decisive decision maker with the ability to prioritize and communicate key objectives and tactics necessary to achieve organizational goals.
• Demonstrated ability to organize, direct and coordinate operations and oversee facilities management
• Proven ability to coach staff, manage and develop high-performance teams, leveraging strengths across all program areas
• Strong written and communication skills; a persuasive and passionate communicator with excellent public speaking skills
• Excellent project management skills
• Ability to establish and maintain effective working relationships with Club staff, subordinates, Board members, community groups and other related agencies
• Action-oriented, entrepreneurial, flexible and innovative approach to operational management
• Proven ability to utilize technology to enhance and grow the organization

The Boys & Girls Club of Clifton is an equal opportunity employer, committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status or other legally protected characteristics.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.

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