Customer Service Representative
2 days ago
Responsibilities:
• Handle customer inquiries and complaints via telephone efficiently, ensuring they are directed to the appropriate department.
• Provide valuable assistance and information to the general public and business community regarding utility accounts, employing detail oriented customer service skills.
• Generate and mail necessary memos, notices, and other relevant materials to customers in line with departmental policies and procedures.
• Coordinate tasks such as connect and disconnect requests and prepare all necessary documentation and service orders.
• Maintain accurate customer credit records and account information.
• Perform account reconciliation tasks and cashiering duties.
• Establish, collect, and organize data on account status.
• File various documents and records as per departmental guidelines and retrieve files upon request.
• Communicate with other departments and public agencies for the dissemination of information.
• Process daily cash for utility bills and other fees and charges.• Applicant must have a minimum of 2 years of experience as a Customer Service Representative or in a similar role.
• Demonstrated ability to answer inbound calls effectively and efficiently.
• Proven experience in providing exceptional customer service in a call center environment.
• Proficiency in data entry tasks with high attention to detail and accuracy.
• Experience in managing email correspondence professionally and promptly.
• Ability to handle both inbound and outbound calls, ensuring customer satisfaction.
• Proficiency in Microsoft Excel and Microsoft Word is a must.
• Experience in order entry, ensuring all details are accurately recorded and processed.
• Ability to schedule appointments, manage calendars, and coordinate meetings.
• A background in the government sector will be considered an asset.
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