Customer Service Representative

2 days ago


Sanford, United States Robert Half Full time
Job DescriptionJob DescriptionWe are seeking a diligent Customer Service Representative to join our team in the Government sector based in Sanford, Florida. Your primary responsibility will be to manage customer service tasks related to utility or public works services. This role offers a short term contract employment opportunity.

Responsibilities:
• Handle customer inquiries and complaints via telephone efficiently, ensuring they are directed to the appropriate department.
• Provide valuable assistance and information to the general public and business community regarding utility accounts, employing detail oriented customer service skills.
• Generate and mail necessary memos, notices, and other relevant materials to customers in line with departmental policies and procedures.
• Coordinate tasks such as connect and disconnect requests and prepare all necessary documentation and service orders.
• Maintain accurate customer credit records and account information.
• Perform account reconciliation tasks and cashiering duties.
• Establish, collect, and organize data on account status.
• File various documents and records as per departmental guidelines and retrieve files upon request.
• Communicate with other departments and public agencies for the dissemination of information.
• Process daily cash for utility bills and other fees and charges.• Applicant must have a minimum of 2 years of experience as a Customer Service Representative or in a similar role.

• Demonstrated ability to answer inbound calls effectively and efficiently.

• Proven experience in providing exceptional customer service in a call center environment.

• Proficiency in data entry tasks with high attention to detail and accuracy.

• Experience in managing email correspondence professionally and promptly.

• Ability to handle both inbound and outbound calls, ensuring customer satisfaction.

• Proficiency in Microsoft Excel and Microsoft Word is a must.

• Experience in order entry, ensuring all details are accurately recorded and processed.

• Ability to schedule appointments, manage calendars, and coordinate meetings.

• A background in the government sector will be considered an asset.

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