Bilingual Administrative Assistant

3 weeks ago


Springfield, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a short term contract employment opportunity for an Administrative Assistant in Springfield, Massachusetts. This role is pivotal in our operations, with a focus on providing exceptional customer service, handling inbound calls, and maintaining accurate data entries.

Responsibilities:

• Answering and routing inbound calls in a professional manner
• Delivering outstanding customer service to both internal and external clients
• Accurate data entry and maintaining up-to-date customer records
• Handling email correspondence with clients and team members effectively and promptly
• Scheduling appointments and managing calendars using Microsoft Outlook
• Creating and editing documents using Microsoft Word and PowerPoint
• Processing and analyzing data using Microsoft Excel
• Balancing inbound and outbound calls to ensure smooth communication
• Proactively monitoring customer accounts and taking necessary actions.• Proficiency in Microsoft Office Suite including Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, and Microsoft Word
• Proven experience in Answering Inbound Calls and handling Inbound Outbound Calls
• Strong customer service skills and experience
• Proven ability to perform Data Entry tasks with high accuracy
• Experience with Email Correspondence in a professional setting
• Ability to Schedule Appointments and manage calendars effectively
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize tasks effectively
• Demonstrated ability to work both independently and within a team environment
• High school diploma or equivalent education level required
• Previous experience in an administrative role would be advantageous.

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