Systems Administrator
1 month ago
Responsibilities:
• Ensure the high availability and optimal performance of multiple IT systems through diligent administration and support.
• Efficiently manage user access and device provisioning using Workspace ONE, prioritizing seamless onboarding and support for high-priority users.
• Administer and optimize Zscaler for secure internet access, complying with organizational security policies.
• Implement and maintain IT Service Management (ITSM) practices, managing tickets and incidents to enhance user experience.
• Conduct IT Asset Management (ITAM) to track and manage hardware and software assets throughout their lifecycle.
• Collaborate with security teams to monitor and respond to security incidents, utilizing tools such as archiving solutions to ensure data integrity and compliance.
• Resolve complex system issues, coordinating with vendors and other IT teams when necessary.
• Document system configurations, troubleshooting steps, and procedures to foster team knowledge sharing and streamline operations.
• Provide mentorship and training to junior team members, fostering a culture of continuous improvement and professional development.
• Conduct regular system audits and performance evaluations to identify areas for enhancement and ensure compliance with best practices.• Possess a minimum of 5 years of experience as a Systems Administrator or in a similar role
• Proficient in Cisco Technologies, Citrix Technologies, and Cloud Technologies
• Knowledgeable in Dell Technologies and Firewall Technologies
• Have experience with AB Testing and Active Directory
• Familiar with Backup Technologies and Cluster Analysis
• Proficient in handling Computer Hardware
• Understanding of IT service management and ServiceNow Application
• Experience in ServiceNow Implementation and ServiceNow Development
• Knowledge in Zscaler and Amazon Web Services (AWS)
• Familiarity with VMware and Azure Active Directory
• Proficiency in Identity and Access Management (IAM) and IAM provisioning
• Exceptional problem-solving skills and ability to work in a team
• Excellent communication and interpersonal skills
• Ability to work under pressure and manage multiple tasks
• Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
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