Collections Specialist

7 days ago


Los Angeles, United States Robert Half Full time
Job DescriptionJob DescriptionWe are hiring a Collections Specialist in Vernon, California, who will be instrumental in managing all aspects of outstanding balances owed to our organization. The job function primarily revolves around tracking overdue accounts, negotiating payment plans with clients, and resolving any billing disputes. As a Collections Specialist, you will also be tasked with maintaining confidentiality while handling and disclosing customer information. This role offers a short term contract employment opportunity.

Responsibilities:
• Manage all aspects of collecting outstanding balances owed to the company.
• Utilize databases, documents, and payment histories to track and locate overdue accounts.
• Engage in negotiations with clients about their outstanding debts to establish payment plans.
• Resolve any billing disputes with customers promptly and professionally.
• Prepare and distribute statements or letters to remind customers of overdue payments.
• Document daily collections activity comprehensively and report to management.
• Provide excellent customer service and support related to accounts collecting issues.
• Ensure confidentiality is maintained by adhering to established procedures for handling and disclosing customer information.
• Utilize accounting and billing software for various functions as needed.
• Administer collection processes and answer inbound calls as part of the role.• The candidate must have a minimum of 1 year of experience as a Collections Specialist or a related role.
• Proficiency in Accounting Software Systems is required.
• Knowledge and experience with Accurint is necessary.
• Familiarity with ADP - Financial Services is essential.
• The candidate should be adept at using CRM software.
• Proficiency in Epic Software is a must.
• The candidate should have experience in handling Accounts Receivable (AR).
• The ability to answer inbound calls professionally and efficiently is required.
• Experience in executing Billing Functions is necessary.
• Knowledge of Claim Administration is essential.
• The candidate must be well-versed in Collection Processes.

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