FRONT DESK SUPERVISOR
2 weeks ago
Uptown Rental Properties has established a legacy of unsurpassed customer service and operational excellence in the management of the finest quality and most diverse housing options throughout Greater Cincinnati. We are currently looking for a skilled and personable Front Desk Supervisor In this role, you'll lead our Resident Relations (Front Desk) team, providing training and oversight to ensure a top-notch resident experience. The ideal candidate will bring team leadership experience, scheduling know-how, and a knack for handling a lively workload in a laid-back yet fast-paced environment. The Front Desk Supervisor is an on-site, full-time position, at $20/hr, including the incredible benefits listed below:
Front Desk Supervisor Benefits:
- Paid training
- Paid Holidays
- Paid Time Off & Sick Days
- Employee Resource Program
- Profit Sharing
- 401(k) w/ company match
- Medical, vision, dental, disability & life insurance
- Room for advancement in a growing company
- Free parking
- Employee Appreciation Events
- Company sponsored sports teams, book club, and more
Front Desk Supervisor responsibilities:
- Act as the first point of contact for residents and visitors, ensuring high-quality service
- Interview, hire, onboard and train new team members
- Support Resident Relations Representatives in resolving resident concerns and escalated issues
- Conduct performance reviews, set KPIs, and implement action plans for continuous improvement
- Create and manage schedules to ensure coverage of all business hours
- Ensure adherence to company policies and procedures
- Serve as the primary contact for calls and emails, directing them to the appropriate team member
- Oversee and train team members on various administrative tasks, including mail distribution, key management, and rent check coding
- Collaborate and work closely with property management, maintenance and other operational departments
- Contribute to external marketing initiatives
- Track and respond to online reviews to uphold Uptown’s brand reputation
Front Desk Supervisor qualifications:
- HS Diploma or equivalent
- Minimum one year of experience in team management or supervision: hiring, terminations,, training, and scheduling
- 3 years' experience in customer service, hospitality, or related field
- Ability to adapt quickly to changing procedures and priorities
- Resourceful, analytical, solution-focused thinking
- Strong communication and interpersonal skills
- Experience with multi-line phone systems
- Keen eye for detail
- Excellent organizational skills
- Ability to manage time effectively in a fast-paced environment
- Knowledge of property management is a plus
- Ability to maintain a positive, collaborative, encouraging and motivating demeanor
Apply today to join our team
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