Customer Service Retention

2 weeks ago

San Diego, United States Ultimate Staffing Services Full time
Job DescriptionJob Description

Ultimate Staffing is looking for an excellent Customer Service Retention RepresentativeIn this position you will perform a variety of customer support activities. You will need to be able to assess any issues uncovered during the call and route the call to the appropriate department. Must have general knowledge of company product lines and policies.Primary responsibilities:Answer inbound calls regarding cancellations and general customer care calls (product, pricing, billing, payments, etc.)Customer service agent will be responsible for attempting to save the customer from cancelling by using customer care tools provided.Ability to use multiple systems and programs.· Properly document every call into the computer systemMeet department call metrics and guidelines provided by supervisorAdditional Responsibilities:Verify customer account information and make any changes as necessaryProvide exceptional customer serviceMust be able to work in a fast paced work environment.Must be able to organize and priorities work.Experience and Educational Requirements:Minimum of 2 years customer service experience. Customer Service Retention exp preferred.Strong attention to detail and accuracy.Must possess excellent writing, verbal, and organizational skills.Ability to communicate effectively with various levels of employees both verbally and written.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

  • Customer Service Retention

    2 weeks ago

    San Diego, United States Ultimate Staffing Full time

    Ultimate Staffing is looking for an excellent Customer Service Retention Representative. In this position you will perform a variety of customer support activities. You will need to be able to assess any issues uncovered during the call and route th Customer Service, Retention, Business Operations, Service, Staffing, Customer Care, Retail

  • Customer Service Retention

    1 month ago

    San Diego, United States Ultimate Staffing Full time

    Ultimate Staffing is looking for an excellent Customer Service Retention RepresentativeIn this position you will perform a variety of customer support activities. You will need to be able to assess any issues uncovered during the call and route the call to the appropriate department. Must have general knowledge of company product lines and policies.Primary...

  • Customer Service Retention

    1 week ago

    San Diego, United States Ultimate Staffing Full time

    Ultimate Staffing is looking for an excellent Customer Service Retention RepresentativeIn this position you will perform a variety of customer support activities. You will need to be able to assess any issues uncovered during the call and route the call to the appropriate department. Must have general knowledge of company product lines and policies.Primary...

  • Customer Service Retention

    1 month ago

    San Diego, United States Ultimate Staffing Full time

    Ultimate Staffing is looking for an excellent Customer Service Retention RepresentativeIn this position you will perform a variety of customer support activities. You will need to be able to assess any issues uncovered during the call and route the call to the appropriate department. Must have general knowledge of company product lines and policies.Primary...

  • Customer Service Retention

    2 weeks ago

    San Diego, United States Ultimate Staffing Full time

    Ultimate Staffing is looking for an excellent Customer Service Retention RepresentativeIn this position you will perform a variety of customer support activities. You will need to be able to assess any issues uncovered during the call and route the call to the appropriate department. Must have general knowledge of company product lines and policies.Primary...

  • Membership Retention Specialist

    1 week ago

    San Diego, California, United States EXOS Full time

    **About Us**At EXOS, we're dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. For nearly 30 years, we've been pushing boundaries and innovating in the field of fitness and wellness.**Our Mission**We believe that everyone deserves access to the tools and resources they need to unlock their full potential....

  • Head of Customer Retention

    4 weeks ago

    San Francisco, United States Coatue Management L.L.C. Full time

    We Breathe Life Into Data At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with...

  • Head of Customer Retention

    4 weeks ago

    San Francisco, United States Coatue Management L.L.C. Full time

    We Breathe Life Into Data At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with...

  • Enterprise Customer Retention Specialist

    1 week ago

    San Mateo, California, United States Revvo, Full time

    We are seeking an experienced ENTERPRISE CUSTOMER RETENTION SPECIALIST to join our team at Revvo Technologies in San Mateo, California. As a key member of our organization, you will play a crucial role in driving customer retention and satisfaction.Your primary responsibility will be to ensure that our customers derive maximum value from our platform. To...

  • Customer Retention Representative

    7 days ago

    San Tan Valley, United States DISH Full time

    Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building Americas First Smart Network.Today, our brands include EchoStar,...

  • Customer Growth and Retention Expert

    1 week ago

    San Francisco, California, United States Menlo Ventures Full time

    About PollyWe are transforming the mortgage industry with our innovative Product and Pricing Engine (PPE) , Loan Trading Exchange , and actionable data and analytics.Job DescriptionWe are seeking a skilled Customer Growth and Retention Expert to join our team.Your ResponsibilitiesBuild strong relationships with customers to drive growth and retentionLead...

  • Customer Experience and Retention Strategist

    1 week ago

    San Francisco, California, United States TBWA\Chiat\Day Full time

    We're Looking for a Customer Success and Retention Strategist: As a key member of our team, you will be responsible for developing and implementing strategies to improve Net Dollar Retention (NDR) and drive customer success.About the Role: The successful candidate will have a deep understanding of analytics and business intelligence, with 4+ years of...

  • Customer Retention Specialist

    1 week ago

    San Francisco, California, United States Atlassian Full time

    At Atlassian, we strive to deliver exceptional customer experiences that drive long-term value and growth. As a Customer Retention Specialist for our Enterprise Accounts team, you will play a critical role in achieving this goal.About the RoleWe are seeking an experienced and results-driven professional to join our Account Associates team. Your primary...

  • Customer Service

    1 week ago

    San Diego, California, United States NLC Consulting Inc. Full time

    We are seeking a Customer Service & Sales Ambassador to join our team at NLC Consulting Inc.Job OverviewThis role is responsible for providing exceptional customer service and driving sales growth through targeted marketing efforts.Key Responsibilities:Develop and execute sales strategies to meet or exceed sales targets.Provide timely and effective support...

  • Sales Director for Customer Growth and Retention

    1 week ago

    San Ramon, California, United States ApexChat Full time

    About the RoleWe are seeking a highly skilled Sales Director to lead our Customer Growth and Retention team. This is a remote position, and candidates must reside in the US to apply.Key ResponsibilitiesLead, mentor, and develop a high-performing customer success team to meet and exceed growth and retention goals.Develop, own, and continuously improve the...

  • Healthcare Retention Specialist

    3 months ago

    San Diego, United States Family Health Centers of San Diego Full time

    Responsibilities: Answers Insurance Hotline to screen for coverage, and schedules application assistance appointments with an Enrollment Specialist.Completes project-specific logs and collects required project data. Makes timely and accurate submission of monthly reports.Makes telephone and mail contact with individuals receiving FHCSD Enrollment services;...

  • Sales and Customer Service Representative

    3 weeks ago

    San Diego, California, United States Super Star Car Wash Full time

    About UsAt Super Star Car Wash, we are more than just a car wash service - we are your trusted partner for top-notch cleaning solutions that truly shine. With over 100 locations across AZ, CA, CO, and TX, we are dedicated to reliability, unlimited car washes, and exceptional customer experiences.Role OverviewThis Sales and Customer Service Representative...

  • Customer Service Representative

    1 week ago

    San Diego, California, United States IWG PLC Full time

    **Company Overview**IWG PLC is a leading provider of flexible workspace solutions, with a global network of centers in over 120 countries.As a Community Associate at IWG PLC, you will play a key role in delivering exceptional customer service and ensuring the smooth operation of our centers.**About the Role**We are seeking a highly motivated and organized...

  • Director of Student Engagement and Retention

    1 week ago

    San Francisco, California, United States Golden Gate University Full time

    Job Title: Director of Student Engagement and RetentionThe Golden Gate University is seeking a highly skilled and experienced professional to fill the role of Director of Student Engagement and Retention. The ideal candidate will have a proven track record in implementing effective engagement and retention strategies for new students, utilizing university...

  • Retail Customer Service Representative

    5 days ago

    San Diego, California, United States Veterans Canteen Service - VCS Full time

    Are you looking for a career that offers a better work-life balance? Do you want to join a dynamic team that puts veterans first? Look no further than Veterans Canteen Service - VCS! We are currently seeking a Retail Customer Service Representative to join our team in our cafes and retail markets.About the Role:You will be responsible for providing...