Dispute Resolution Specialist

4 weeks ago


O'Fallon, United States TEKsystems Full time
Job DescriptionJob Description

Description:

This team specializes in chargebacks and fraud prevention, handling customer inquiries, resolving disputes, reviewing arbitration and compliance cases, educating clients on chargeback processing, and consulting with internal and external stakeholders while continuously evolving their chargeback and arbitration rules.

  • Review and rule on chargeback arbitration cases related to cardholder disputes, fraud, technical details and questionable merchant activities.
  • Assist with general customer inquiries and resolve minor issues as needed.
  • Collaboration with the Dispute Resolution team and a strong focus on customer needs are essential
  • Candidates should possess a keen understanding of fraud, transaction processing or chargebacks, making this role crucial in maintaining the integrity of the payments ecosystem.

Hours: M-F 7:30A-3:30P OR 8:00A-4:30P

Additional Skills & Qualifications:

Data Entry Experience (1-3 Years)

Customer Service Experience (1-3 Years)

Understanding of Fraud

General Computer Skills (Excel/Word/Internet/Typing/etc)

Written/Verbal communication

Detail Oriented

Self Motivated

Speed/Accuracy

Independence, researching/concluding

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



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