IT Manager

2 weeks ago


Baltimore, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a permanent employment opportunity for an IT Manager in the non-profit sector, located in Baltimore, Maryland. This role is crucial to our organization as it involves managing and guiding the Help Desk team, ensuring timely resolution of incidents and requests, and handling complex technical problems.

Responsibilities:
• Lead the Help Desk team, which includes task allocation and scheduling.
• Mentor the Help Desk team through performance evaluations, coaching, and detail oriented development opportunities.
• Monitor ticketing queues to guarantee prompt and accurate resolution of incidents and requests.
• Establish performance benchmarks to foster a high-performance culture and initiate continuous improvement measures.
• Handle complex technical problems and act as the final resolution point for escalated issues.
• Manage and utilize Cisco Technologies, Cloud Technologies, CRM, Dell Technologies, and ERP - Enterprise Resource Planning for optimal results.
• Maintain a secure environment through active directory auditing and backup technologies.
• Oversee the configuration management of computer hardware.• Proven expertise in Cisco Technologies is essential for this role.
• Candidate must have a solid understanding and experience with Cloud Technologies.
• Proficiency in Customer Relationship Management (CRM) tools is required.
• Familiarity and experience with Dell Technologies is a must.
• Demonstrable knowledge in ERP - Enterprise Resource Planning is necessary.
• The candidate should have the ability to manage and navigate Active Directory.
• Auditing skills are a prerequisite for this role.
• Proficiency in Backup Technologies is required.
• The applicant should have a deep understanding of Computer Hardware.
• Experience in Configuration Management is essential for this role.

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