Customer service specialist
4 weeks ago
This is a dynamic role that combines customer service excellence, administrative support, and billing responsibilities, offering the opportunity to contribute to various areas of our operations.
Key Responsibilities:
Customer Service:
Respond to customer inquiries via phone, email, or live chat in a timely and professional manner.
Provide accurate information about products, services, and billing inquiries.
Resolve customer complaints or issues in a positive and efficient manner, ensuring customer satisfaction.
Maintain customer records and documentation within the CRM system.
Administrative Support:
Provide administrative assistance to various departments, including data entry, filing, and scheduling.
Organize and manage office supplies, inventory, and office-related correspondence.
Prepare and edit reports, presentations, and other business documents as needed.
Assist with office operations, such as coordinating meetings, organizing travel, and handling correspondence.
Billing and Invoicing:
Generate and send customer invoices based on services/products provided.
Monitor accounts for overdue payments and follow up with customers as necessary.
Assist with reconciling billing discrepancies and providing customer support related to payments.
Collaborate with the finance department to ensure accurate billing and accounting records.
General Office Support:
Perform general office duties such as answering phones, managing mail, and maintaining a clean and organized work environment.
Assist with special projects or tasks as directed by supervisors.
Qualifications:
High school diploma or equivalent (Associate’s degree or higher is a plus).
Minimum of 2-3 years of experience in customer service, administrative support, or billing.
Strong verbal and written communication skills.
Proficiency with office software (Microsoft Office Suite, Google Workspace) and experience with CRM and billing systems (e.g., QuickBooks, FreshBooks, or similar).
Excellent organizational skills and attention to detail.
Ability to work independently and as part of a team in a fast-paced environment.
A positive attitude with a problem-solving mindset.
EEO/AA Employer/Vet/Disabled.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1023
Company DescriptionFounder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.
Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.
Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.
Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.Company DescriptionFounder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.\r
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Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.\r
\r
Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.\r
\r
Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.
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