ROI Customer Advocate

1 week ago

Boston, United States TEKsystems Full time
Job DescriptionJob Description

Description

• Responds to inquiries from patients and DFCI clinical and professional staff regarding release of Protected of Health Information (PHI).

• Educates requestors on procedures for obtaining medical record information.

• Follows up with requestors regarding any delays.

• Responds to telephone inquiries from patients, attorneys, insurance companies, and DFCI clinical and professional staff regarding Release of Protected Health Information.

• Attends required trainings to keep up to date with the latest information systems and imaging functionality.

• Report site-based operational issues to Team Lead and/or Manager.

• Reviews authorization for completeness. Follows up as necessary.

• Returns requests for insufficient information to clinics, patient or requestor when applicable.

• Processes urgent requests as required.

• Utilizes electronic applications for requesting and processing authorizations.

• May manage on-site health information requests and inquiries for patient health information when received by the patient or authorized individual.

o Verifies the patient identity and confirms the authorization is valid and complete

o Ensures the requesting party has a legal right to request a patient’s medical information

• Operates under EPIC Release of Information application to enter/edit and/or access information.

• Accesses electronic health record to print/email/fax/or upload to Patient Gateway and documents the release of the computerized PHI.

• Meets productivity standards established by manager.

• Provides manager with daily statistics to ensure that staffing levels reflect workload requirements.

• May require coordinating the release of Imaging CD’s with Imaging Reports for patient requests.

• Periodically may be assigned special projects and related duties and may be required to assist in other areas of the department as determined by manager.

• Opens mail, stamps date received and confirms medical record number.

Work Environment

  • 8-430 or 830-5 M-F, 2 15 min breaks, 1 half hour lunch break
  • business casual
  • joining a team of 5
  • Business Drivers/Customer Impact
  • Why is the position open(provide details)
  • External Communities Job Description• Reviews authorization for completeness. Follows up as necessary.
  • Returns requests for insufficient information to clinics, patient or requestor when applicable.
  • Processes urgent requests as required.
  • Utilizes electronic applications for requesting and processing authorizations.

Skills

Scanning, administrative skills, Microsoft, Medical record, Electronic medical record, Release of Information, leave of absence, ROI, Data entry, Filing, Scanner

Additional Skills & Qualifications

HS Diploma

Has Microsoft experience

Can communicate well

Speak clearly

ATTN to detail

Pay and Benefits

The pay range for this position is $21.00 - $23.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Boston,MA.

Application Deadline

This position will be accepting applications until Dec 23, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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