Customer Experience Specialist
1 day ago
LHH Recruitment Solutions is currently seeking a Customer Experience Specialist with 2 years of experience in a similar role. This is a Temp to Perm opportunity located in Melville, New York.
Responsibilities:
- Handle incoming customer calls and emails, providing information about products, services, and order status.
- Accurately enter customer orders into the company's order management system.
- Address and resolve customer complaints and issues related to orders, deliveries, and product returns.
- Process payments and set up payment plans if necessary.
- Check inventory levels to ensure product availability and update customers on backorders.
- Maintain accurate records of customer interactions and transactions.
- Conduct follow-up calls or emails to ensure customer satisfaction and address any additional needs.
- Work closely with other departments, such as shipping and inventory, to ensure orders are fulfilled accurately and on time
- Proficient with Microsoft Excel and SAP
- 1-2 years of experience in Customer Service and Order Entry
Employment Type: Temp to Hire
Salary: $22-24/hr
Pay Details: $22.00 to $24.00 per hour
Search managed by: Patrick Garron
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
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