Call Center/Customer Service

4 weeks ago


Baltimore, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a long-term contract employment opportunity for a detail-oriented individual with experience in Call Center/Customer Service in Baltimore, Maryland. This role primarily involves customer service and data management within a call center environment.

Responsibilities:

• Efficiently handle customer inquiries both telephonically and in person, particularly those whose vehicles have been impounded by the city.
• Provide detailed information to customers in order to facilitate and expedite the return, auction, or disposal of impounded vehicles.
• Explain to customers the required procedures and documents needed for the release or signing over of vehicles to the city for auction or disposal.
• Review official forms, such as police reports, towing receipts, and inventory control forms, to ensure completeness, consistency, and relevance to vehicle impoundment.
• Carefully verify customer documents, including vehicle registration, driver’s license, and insurance coverage, for validity and authenticity.
• Determine the necessary documentation and procedures based on specific vehicle impoundment circumstances, such as abandonment, police action, violation of laws, and ordinances pertaining to vehicle impoundment.
• Utilize the Department of Motor Vehicle database to check for any liens on the vehicle or outstanding parking or moving violation tickets.
• Schedule administrative hearings as required to resolve disputes regarding impounded vehicles.
• Perform other related tasks as required, maintaining a focus on customer satisfaction and problem resolution.• Job Title: Call Center/Customer Service

• No specific years of experience required. Candidates with any level of experience, including those just starting their career, are welcome to apply.

• Proficiency in assisting customers, ensuring their needs and queries are addressed in a timely, efficient manner.

• Ability to perform data entry tasks with precision, ensuring all customer details and interactions are accurately recorded.

• Strong problem resolution skills, with the ability to troubleshoot and resolve customer issues effectively and efficiently.
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