Customer Service Representative

1 month ago


Compton, United States Robert Half Full time
Job DescriptionJob Description

We are offering a temp-to-hire contract employment opportunity for a Customer Service Logistics Representative based in Compton, California. We are currently looking to hire an exceptional Logistics Representative at our successful organization in California. We pride ourselves on our extraordinarily high level of service which our customers greatly value.


Responsibilities:

Manage large amounts of incoming calls effectively.

Engage customers regularly.

Assess customer needs to achieve satisfaction via telephone or email.

Build sustainable relationships of trust through open and interactive communication and provide accurate and complete information regarding shipment tracking and delivery.

Handle customer concerns, propose suitable solutions and follow up to ensure resolution.

Maintain records of customer interactions and documents.

Aid in communication and coordination with internal departments to meet service expectations.

Process shipment Bill of Lading to ensure accurate routing to the correct destination.

Correctly input shipment dimensions and weight information.

Communicate with customers for proper routing of shipments that lack appropriate documentation.

Identify shipments that require special handling, consolidation and special routing.

Timely direct requests and resolve any unresolved issues to the designated resource

Provide feedback on the efficiency of the customer service process.



Efficient and organized individual to manage customer info.

An individual with exceptional interpersonal skill.

An individual who pays extraordinary attention to detail.

An individual skilled in both verbal and written communication.

A problem solver who can efficiently cater to customer needs.

An individual with a desire for growth potential.

At least 2 years of relevant industry experience in logistics operation, with experience in freight forwarding.



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