Salesforce Functional analyst/BA

1 week ago

Franklin, United States W3Global Inc. Full time
Job DescriptionJob Description

2. Salesforce Functional analyst/BA-Hybrid

Franklin - Tennessee

9 months

Excellent verbal and written communication skills required

Excellent interpersonal skills with a demonstrated ability to work in a cross functional team environment required

Strong customer focus ability to probe customer needs and translate customer requirements into system specifications required

2-3 years of business analyst experience required

Strong business acumen superb knowledge of business processes and CRM best practice required

1 years of strong operational experience with SalesForcecom preferred

Salesforcecom administrator certification a strong plus

Responsibilkities

Manage the collection and implementation of business process requirements for SalesForcecom

Work in a cross functional environment with various business groups IT and end users to identify document and communicate business processes

Create Requirements for maintaining and enhancing visual layouts workflow rules and business logic layer to streamline and enhance business processes and improve user experience

Work with the development teams to implement and integrate thirdparty products applications on the forcecom platform

Work with IT and Salesforcecom and other 3rd party vendors to maintain smooth operation and performance of the platform

Train end users prepare related documentation requirements training materials process and data flows use cases functional design etc participate in crossfunctional teams communicate key messages or address critical questions from the user base involving the CRM

Perform system administrator function of the Salesforcecom CRM application Responsible for maintaining functional areas of contacts relationship accounts opportunities dashboards and reports

Create and execute queries and reports maintain user roles security and profiles

Certification required.

Salesforce Administration, Salesforce Field Service, Salesforce Platform app builder

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