Operations Manager, Memphis Office

5 days ago


Memphis, Tennessee, United States Raymond James Full time
Job Description

We are seeking an experienced Operations Manager to join our team in the Memphis office. As an Operations Manager, you will be responsible for providing direction and leadership to assigned departments, implementing business plans, and ensuring policies and procedures are followed.

About This Role
  • This is a full-time position with a hybrid work schedule, offering flexibility and collaboration.
  • The successful candidate will have three or more years of experience in financial services/operations, including one year as a team lead or leadership experience in a financial or service organization.
Main Responsibilities

The Operations Manager will be accountable for various projects to improve efficiency and drive productivity and quality within their area. Key responsibilities include:

  1. Partnering with cross-site peers and managers to establish performance goals for departments and collaborating with and directing associates to meet or exceed these goals.
  2. Acting as an information source for associates and ensuring training and development occurs.
  3. Planning, assigning, monitoring, reviewing, evaluating, and leading the work of associates.
  4. Overseeing team morale and planning for appropriate team-building activities, rewards, and recognition.
  5. Handling performance management, including career development and progressive discipline of direct reports.
  6. Interviewing and hiring associates who possess the core competencies of the position to strengthen the department and mitigate turnover.
  7. Working in cooperation with peers on establishing objectives and developing processes and procedures to ensure efficient and timely workflow with special regards to service delivery, compliance, and risk factors for the firm.
  8. Establishing internal or external partnership opportunities through analysis of business needs and relationships that may enhance success.
  9. Ensuring appropriate documentation and departmental tools are created and/or maintained (job procedures, job aids, forms, training material, etc).
  10. Facilitating the implementation and acceptance of organizational change; addressing resistance to change and helping individuals adapt.
  11. Taking decisive action when necessary and conveying a sense of urgency to deliver results.
  12. Interpreting and applying organizational policies and procedures.
  13. Effectively collaborating with other supervisors in the same or different functional groups to accomplish assigned goals and process/policy changes; often this collaboration occurs across multiple sites.
  14. Adhering to annual budgets in line with organizational goals and objectives and making adjustments when necessary.
  15. Effectively implementing system changes and identifying and managing impacts to teams and advisors.
Key Qualifications

To be successful in this role, you should possess the following qualifications:

  • Bachelor's degree in a related field or an equivalent combination of education and work experience.
  • Three or more years of experience in financial services/operations, including one year as a team lead or leadership experience in a financial or service organization.
  • SIE required (provided that an exemption or grandfathering cannot be applied).
  • Series 99, or ability to obtain within 120 days (as required by FINRA) may be required depending on the assigned functional area.
Compensation and Benefits

The estimated salary range for this position is $80,000 - $110,000 per year, based on relevant experience and location.

About Us

Raymond James is a leading financial services company committed to providing exceptional client experiences and delivering innovative solutions. Our culture values integrity, teamwork, and excellence, and we strive to create a positive impact in the communities we serve.



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