Operations Manager

4 weeks ago


Memphis, Tennessee, United States Allied Universal® Full time
Job Overview

Allied Universal, a leading security and facility services company, offers a dynamic work environment that fosters growth and development. As a General Manager, you will play a key role in driving business success by providing exceptional service to clients across various industries.

Key Responsibilities
  • Caring Leadership and Client Intimacy:
    • Lead and mentor a team of operations and support staff, promoting a collaborative and inclusive work environment.
    • Build and maintain strong relationships with clients, understanding their security needs and ensuring satisfaction.
  • Operational Oversight and Safety:
    • Travel to client locations and industry events to strengthen customer relationships and ensure overall client and employee satisfaction.
    • Deliver high-quality service to clients by strategically leading the branch's operations, maintaining industry standards, company policies, and regulatory requirements.
    • Analyze and drive operational metrics and Key Performance Indicators (KPIs) using Allied Universal's Business Intelligence Platform.
    • Identify and mitigate security risks, developing and implementing security protocols, training, and response plans.
  • Financial Performance and Growth:
    • Manage the branch's financial performance, driving revenue growth, profitability, cash collections, and expense management.
    • Collaborate with the sales, marketing, and enterprise accounts teams to identify and close new business development opportunities.
Requirements
  • Bachelor's degree in criminal justice, business, or a related field, with five years of management experience in a high-volume workforce environment or service industry.
  • Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business.
  • Minimum of two years of experience driving operational and financial metrics, demonstrating strong financial acumen.
  • Leadership skills that foster teamwork, innovation, agility, client relations, and achieving desired results.
  • Ability to collaborate across multiple business units and regions to support client growth and satisfaction.
  • Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business.
  • Proficiency in web-based applications and computer systems, including Microsoft Office and Business Intelligence tools.
Benefits
  • Medical, dental, vision, basic life, AD&D, and disability insurance.
  • Enrollment in our company's 401(k) plan, subject to eligibility requirements.
  • Eight paid holidays annually, five sick days, and four personal days.
  • Vacation time offered at an accrual rate of 3.08 hours biweekly.

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