Business Systems Analyst

7 days ago

Minneapolis, Minnesota, United States University of Minnesota Full time
Job Summary

This is a second-level professional Business/System Analyst position responsible for business or systems process analysis, design, testing, and implementation. The incumbent at this level is a learned professional responsible for problems of moderate difficulty that can be resolved through analyzing possible solutions utilizing standard procedures.

Key Responsibilities

40% Production Support (Maintenance):
Work with clients to map current and future business processes and align technology solutions with short- and long-term business strategies.
Document business requirements and create detailed function/technical system specifications.
Create detailed test plans. Execute test plans and document test statistics metrics and results.
Work with clients and technical group to resolve system issues.
Evaluate and follow through on issues and problems until resolved or escalated.
Evaluate issue patterns to plan and execute process improvements and system upgrades.
Design data reporting and business intelligence systems to meet client business needs.
Create reports to support business decisions.
Provide training and technical guidance to less experienced staff.
Assist in the rapid and thorough resolution of production issues.
Evaluate, document, and report issues to management.
Work with clients and technical resources to troubleshoot production emergencies.
Assist in the implementation of "workarounds" when system issues affect business needs.

25% Upgrade Support (Software bundles, releases, upgrades):
Analyze releases for testing applicability.
Create test conditions.
Create test scripts.
Perform testing. Report defects.

15% Project Support and Implementation (New systems, Modifications, Business Process Improvement):
Formulate and define systems scope and objectives.
Lead small scale or sub-functional teams for system design, modification, upgrade, and implementation projects.
Work on projects to gather, analyze, and document business requirements and assist with the translation into technical requirements.
Duties include significant emphasis on the test cycle, including the creation and execution of test plans, as well as testing and documenting results.
Identify, define, and document business process and application requirements in order to create To-Be business process flows for proposed system changes.
Understand and perform elements of standard project management methodology.

10% Business Support:
Assist users in understanding systems.
Provide management updates.
Provide updates and perform presentations at user informational sessions and user group conferences.
Work with business units to assess current capabilities and identify high-level requirements.
Work with Trainers to provide end-user training and updates for new and changed applications.

5% Operations Support:
Participate in annual planning and setup.
Gain and maintain an overall understanding of the elements comprising the annual cycle (academic year, aid year, fiscal year).
Run jobs and reports as needed.

Qualifications

REQUIRED QUALIFICATIONS:
BA/BS degree plus two years of full-time relevant work experience, or a master's degree.
Ability to communicate technology concepts effectively with technically proficient and non-technically proficient individuals.

PREFERRED QUALIFICATIONS:
Knowledge of admissions, financial aid, student finance, student records, CRM, and non-credit registration business processes and application systems.
Knowledge of PeopleSoft.
Experience with SQL.
Experience at a university or college.
Strong conceptual, analytical, and problem-solving skills.
Experience working in student services.
Working knowledge of project management techniques.
Working knowledge of requirements definition techniques.
Working knowledge of relational databases.
Working knowledge of interfaces and integrations.
Excellent organizational and time management skills.
Proficiency with Google applications.
Ability to sufficiently understand and analyze data to recognize data anomalies and problems, and suggest corrective actions.
Ability to develop, train, and mentor peers.

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