Service Center Lead

4 days ago


Shelby, North Carolina, United States Food Lion Full time
Job Overview:
Are you passionate about delivering exceptional customer service and creating a positive shopping experience for customers? Do you have effective communication and customer service skills, and the ability to work well under pressure? If so, we encourage you to apply for our Customer Service Leader position at Food Lion. As a key member of our front-end operations, you will be responsible for providing fast, easy, flexible, and friendly service to customers, while working closely with our Customer Service Manager and Assistant Customer Service Manager to maintain standards according to our Front End Standard Practice Manual. This includes maximizing sales through excellent customer service, greeting each customer, and using their name whenever possible.

Responsibilities:
• Ensure store office functions are completed accurately and on time
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, and Coinstar
• Perform tasks of sales associate and customer lead as needed
• Maintain alertness and call for assistance when needed to service customers

Requirements:
• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Estimated Salary Range: $40,000 - $50,000 per year

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