Valet - RV Service Technician

2 days ago

Lebanon, Tennessee, United States National Indoor RV Centers Full time
Job Summary

The RV Valet/Wash and Detailer is a key member of our service team, responsible for ensuring the highest level of customer satisfaction through exceptional service and attention to detail. This role requires a strong work ethic, excellent communication skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities:
  • Move RVs in and out of the service and storage areas, ensuring timely and efficient service.
  • Conduct thorough storage departure checks, including batteries, water, tire pressures, and refrigerator operation, to ensure a safe and enjoyable customer experience.
  • Maintain the cleanliness and organization of the service area, adhering to company standards and expectations.
  • Report any issues or concerns with RVs to the service manager, providing detailed information and recommendations for resolution.
  • Provide exceptional customer service, addressing concerns and complaints in a timely and professional manner.
  • Follow all safety procedures and use equipment properly to prevent accidents and injuries.
  • Wash and wax RVs to a high standard, utilizing approved cleaning and detailing products and techniques.
  • Clean and detail RV interiors, including carpets, upholstery, and cabinetry, to meet company standards.
  • Inspect RVs for damage or needed repairs, reporting findings to the Wash & Detail Manager.
  • Maintain equipment and supplies, ensuring they are in good working order and properly stocked.
  • Assist in managing inventory levels of cleaning and detailing supplies, ensuring adequate stock and minimizing waste.
Qualifications:
  • Prior experience in a similar position is preferred, but not required.
  • A valid driver's license and clean driving record are essential.
  • Excellent time-management skills and the ability to prioritize tasks are crucial.
  • Strong communication and interpersonal skills are necessary for effective customer interaction and teamwork.
  • Attention to detail and the ability to work independently and efficiently are essential.
  • Knowledge of cleaning and detailing products and techniques is a plus.
Working Conditions:
  • The majority of work is conducted on-site at the service shop.
  • Extended periods of standing, walking, and bending are required.
  • Lifting or moving heavy equipment or objects may be necessary.
  • Working in tight spaces or at heights may be required.
  • Exposure to natural elements, such as inclement weather, extreme temperatures, and loud noises, is possible.
  • Working weekends or holidays may be necessary.
What We Offer:
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Voluntary supplemental benefits, such as STD, LTD, Life, Accident, and Critical Illness coverage.
  • A 401K plan with company matching.
  • Over 100 hours of PTO in the first year.
  • Four paid holidays and 40 hours of floating holiday time.
  • Industry-leading pay and advancement opportunities.

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