Heavy Duty Parts Specialist
7 days ago
About GPC
Genuine Parts Company (GPC) is a leading distributor of automotive replacement parts, industrial supplies and service solutions.
Our company was founded in 1928 and has since grown to become one of the largest automotive distributors in North America. We operate through a network of more than 1,200 branches across the United States, Canada and Mexico, serving thousands of customers every day.
Salary Range
The estimated annual salary for this position is between $40,000 and $60,000 depending on experience and qualifications.
Job Summary
We are seeking a Heavy Duty Parts Specialist to join our team at NAPA Auto Parts Stores. As a Heavy Duty Parts Specialist, you will be responsible for assisting customers with their heavy-duty parts needs, providing expert knowledge and advice on heavy duty part features, benefits and warranty information.
Responsibilities
- Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner.
- Assist customers in finding heavy-duty parts and accessories, including identifying and locating hard-to-find items.
- Develop and maintain strong relationships with customers, building trust and loyalty through personalized service and support.
- Stay up-to-date on industry trends and product developments to ensure accurate and informed recommendations to customers.
- Work collaboratively with colleagues to achieve sales goals and meet customer needs.
- Operate a cash register and navigate computer and paper catalog systems.
- Steer continuous improvement in store processes and procedures.
- Strive for excellence in professional appearance, attitude and performance.
Qualifications
- Knowledge of heavy-duty parts and/or experience working in a similar role.
- ASE Heavy Duty Parts Certification is a plus.
- Passion for delivering customer care.
- Excellent verbal and written communication skills.
- Motivated to train and learn.
- Ability to thrive and have fun in a busy, fast-paced retail environment.
- Knowledge of heavy-duty parts cataloging and/or inventory management systems is a plus.
Requirements
- Valid driver's license and/or reliable transportation.
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