Petco Solutions Manager

1 month ago

Flagstaff, Arizona, United States Petco Full time
Job Title: Solutions Manager

At Petco, we're passionate about improving the lives of pets, pet parents, and our partners. As a Solutions Manager, you'll play a key role in driving guest-centric programs, leading a selling culture, and coaching a high-performing team to deliver top-line sales growth.

Key Responsibilities:
  • Utilize business acumen to measure, analyze, and diagnose business trends, and implement business improvement plans.
  • Accountable for driving the implementation and execution of guest-centric programs, such as nutrition standards, companion animal sales, seasonal promotions, and services to meet and exceed sales targets.
  • Leads with an Omni Channel sales mindset to solve for guest needs, including services, vet services, loyalty programs, BOPUS, endless aisle, and repeat delivery.
  • Accountable as Leader on Duty for supporting Pet Care Center execution, training, communication, and implementation of company initiatives, programs, policies, procedures, safety practices, guest escalations, and promotions.
  • Process register transactions in a way that creates a great experience for each guest.
  • Be a role model within our selling model and support guest interactions as needed.
  • Accountable for recruiting, hiring, training, coaching, validation, recognition, performance management, and development of all directly reporting partners required to run the Pet Care Center efficiently and to Petco standards, including the effective execution of selling and service behaviors.
  • Ensure the weekly schedule is written effectively to maximize sales floor coverage and guest engagement utilizing Petco selling behaviors.
  • Promote a positive leadership culture of teamwork, inclusion, and collaboration by establishing priorities and providing clear direction aligned across all departments that demonstrates an extreme passion for people and pets.
  • Responsible for the ongoing replenishment and brand standards in partnership with the operations team within the Pet Care Center.
  • Solution Managers are expected to display and champion the Petco Leadership Expectations.
Requirements:
  • A high school diploma or its equivalent required; some college level business/management courses preferred.
  • 2 or more years of management experience or the equivalent is required, with 3 or more years preferred.
  • Must be licensed to operate a motor vehicle.
  • Proficiency in communication skills, organizational skills, and computer skills required to include: Outlook, Word, Excel, PowerPoint, and other applications as needed.
  • Demonstrates proficiency in areas of general business practices, basic business & finance acumen, analysis, and problem-solving skills, and high focus on people development & guest service.
  • A qualified applicant will possess an aptitude for demonstrating strong guest service and the ability to instruct others.
Work Environment:

This role is expected to provide support during key sales hours, with weekend availability. Most job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that a partner leave the Pet Care Center briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from failure to follow safety precautions and procedures. A limited amount of travel will be required.

This position has continuous contact with the general public at the Pet Care Center and at Pet Care Center-related events, and regular contact and exchange of information with other departments in the field, Distribution Centers, and at the Support Centers. Contact outside of PETCO may be required in order to coordinate merchandise returns, ordering parts, Pet Care Center repairs, coordination of vaccination clinics, Pet Care Center events, vendor meetings, etc.

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