Customer Service Representative

1 week ago


Franklin, Virginia, United States Wawa Full time

At Wawa, we are committed to delivering an exceptional customer experience that supports our vision to fulfill lives every day. As a Customer Service Associate, you will play a critical role in supporting the store management team to facilitate and perform a variety of tasks.

About the Role

This position involves providing excellent customer service, food and beverage preparation, cash register duties, general housekeeping, and other related functions. You will be responsible for greeting and providing an enjoyable shopping experience for all customers, responding to their requests and complaints in a timely and courteous manner.

Key Responsibilities
  • Greet and engage with customers to ensure a positive shopping experience
  • Respond to customer inquiries and resolve issues promptly and professionally
  • Operate the cash register, scan items, bag merchandise, and handle different payment methods
  • Maintain proper cash levels in the register drawer and change machines
  • Comply with federal and state laws by requesting personal identification from customers purchasing restricted products
  • Stock and refill products within the store, including the interior and exterior core register area, cold express cases, bakery, and grocery aisles
  • Perform customer fuel transactions and monitor activities at the fuel court
  • Prepare made-to-order food and beverages according to recipe or customer specifications
  • Ensure the proper execution of assigned foodservice and beverage programs and procedures
Requirements
  • Pursuit of or high school diploma or equivalent, preferred
  • Prior food service and/or customer service experience preferred
  • Ability to work well individually and as part of a team
  • Excellent communication and customer service skills
  • Ability to multitask in a fast-paced environment
  • Willingness to learn and adapt to new processes and procedures

We offer competitive pay, with an estimated salary range of $25,000 - $35,000 per year, depending on location and experience. We also provide opportunities for professional growth and development, as well as a dynamic and supportive work environment.

What We Offer
  • A competitive salary ranging from $25,000 to $35,000 per year
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

Join us at Wawa and become a part of a team dedicated to delivering exceptional customer experiences and making a positive impact in our communities.



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