Alterations Customer Service Representative
5 days ago
We are seeking a highly skilled and customer-focused Alterations Customer Service Representative to join our team at Davids Bridal. As a key member of our Alterations department, you will be responsible for providing exceptional customer service, ensuring seamless alterations experiences, and driving sales growth.
Key Responsibilities:- Welcome and service customers with genuine enthusiasm, adapting style to suit their needs.
- Manage customer flow to deliver a five-star experience, meeting all service vows and operational checklist tasks.
- Provide exceptional service to multiple customers at once, addressing concerns with confidence and escalating when necessary.
- Promote alterations services and personalization options, maintaining store standards and dress code requirements.
- Press, steam, and spot clean merchandise, following quality control guidelines and inspecting garments for pristine condition.
- Build long-term relationships to meet and exceed customer satisfaction and loyalty.
- High school diploma or equivalent degree.
- 1-2 years prior retail experience in an apparel or specialty store environment.
- Prior sewing experience is helpful.
- Prior experience with computerized POS (Point of Sale) system.
- Professional environment.
- Generous employee discount after first pay period.
- Vision care.
- Supplemental insurances - Critical Illness, Hospital Indemnity, and Accidental Injury.
- 401K program.
- Pet insurance.
- Discounts for Identity Theft Protection, Home and Auto Insurance, Mobile, and Legal Benefits.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Alterations Customer Service Representative
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