Workforce Planning and Operations Specialist

7 days ago


Houston, Texas, United States Eco-Life Employment Group Full time
Job Overview

Eco-Life Employment Group is seeking a highly skilled Workforce Planning and Operations Specialist to join our team. This role is responsible for developing and implementing effective workforce planning strategies, analyzing data to optimize staffing levels, and ensuring seamless operational performance in our customer service department.

About the Role

The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to work independently with minimal supervision. As a key member of our workforce management team, you will be responsible for:

  • Developing and maintaining accurate forecasting models to ensure adequate staffing levels
  • Analyzing call volume and agent productivity data to identify trends and areas for improvement
  • Collaborating with management staff to implement process changes and optimize workflow
  • Providing expert guidance on workforce management best practices and industry trends

We are looking for a motivated and detail-oriented individual who can provide exceptional support to our workforce management team. If you have a passion for data analysis, strategic planning, and operational excellence, we encourage you to apply for this exciting opportunity.

What We Offer

In addition to a competitive salary range ($60,000 - $80,000 per year), we offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off. Our team is dedicated to providing a supportive and inclusive work environment, where you can grow and develop your skills in a fast-paced and dynamic industry.

Requirements

To be successful in this role, you will need:

  • A Bachelor's degree in Computer Science, Technology, or related field
  • At least 3 years of experience in call center workforce operations or similar field
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions
  • Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams
  • Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint


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