Insurance Support Specialist
2 weeks ago
About the Role:
The Premier Support Associate plays a vital role in supporting the Premier Team at EPIC Insurance Brokers & Consultants. This position involves completing administrative tasks and projects to ensure seamless operations.
Key Responsibilities:
- Perform administrative functions, including data entry, accessing carrier websites, processing changes, verifying renewal policies, and communicating with third-party vendors.
- Follow established protocols for department phone queues.
- Develop a strong working knowledge of carrier websites to secure accurate and timely information for clients and third parties.
- Comply with internal procedures and practices while meeting service performance and quality standards.
- Follow agency and department documentation procedures.
- Work collaboratively as part of the team, sharing insurance knowledge and contributing to the team effort.
- Assume ownership of problems until resolution is successfully accomplished.
- Continuously seek insurance knowledge through training and education.
- Complete additional projects assigned by a supervisor or manager.
Requirements:
- College graduate preferred.
- Excellent organizational and time management skills.
- Strong customer service focus and communication skills.
- Excellent diplomacy skills and ability to resolve issues.
- Independent user of technology.
Benefits:
- Ranked #17 Top Global Broker by AM Best.
- Ranked #17 Top 100 Largest U.S. Broker by Business Insurance.
- Award-winning benefits package, including 401K matching, generous time off policy, flexible work options, medical, dental, vision, pet insurance, cancer insurance, wellness programs, and employee award programs.
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