Insurance Support Specialist

2 weeks ago


Florida, United States EPIC Insurance Brokers & Consultants Full time

About the Role:

The Premier Support Associate plays a vital role in supporting the Premier Team at EPIC Insurance Brokers & Consultants. This position involves completing administrative tasks and projects to ensure seamless operations.

Key Responsibilities:

  • Perform administrative functions, including data entry, accessing carrier websites, processing changes, verifying renewal policies, and communicating with third-party vendors.
  • Follow established protocols for department phone queues.
  • Develop a strong working knowledge of carrier websites to secure accurate and timely information for clients and third parties.
  • Comply with internal procedures and practices while meeting service performance and quality standards.
  • Follow agency and department documentation procedures.
  • Work collaboratively as part of the team, sharing insurance knowledge and contributing to the team effort.
  • Assume ownership of problems until resolution is successfully accomplished.
  • Continuously seek insurance knowledge through training and education.
  • Complete additional projects assigned by a supervisor or manager.

Requirements:

  • College graduate preferred.
  • Excellent organizational and time management skills.
  • Strong customer service focus and communication skills.
  • Excellent diplomacy skills and ability to resolve issues.
  • Independent user of technology.

Benefits:

  • Ranked #17 Top Global Broker by AM Best.
  • Ranked #17 Top 100 Largest U.S. Broker by Business Insurance.
  • Award-winning benefits package, including 401K matching, generous time off policy, flexible work options, medical, dental, vision, pet insurance, cancer insurance, wellness programs, and employee award programs.


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