Customer Service Representative

2 days ago

Roseville, California, United States Horizon Distributors Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Horizon Distributors. As a key member of our sales center, you will be responsible for empowering our customers to build, manage, and grow successful landscape businesses by providing exceptional service, product knowledge, and recommendations.

Key Responsibilities
  • Customer Interaction: Greet and engage with walk-in and phone customers, listening to understand their needs and challenges.
  • Product Recommendations: Treat customers as business partners by recommending product solutions, upsell options, and complimentary items designed to make their jobs easier and more profitable.
  • Team Collaboration: Collaborate with team members and utilize all company resources to sell Horizon's value and give customers the best service and experience possible.
  • Order Fulfillment: Prepare sales orders and assist customers in selecting and loading merchandise.
  • Follow-up and Resolution: Make follow-up calls to potential and existing customers to introduce opportunities and solicit additional business, and resolve customer complaints professionally and in a timely manner.
  • Store Maintenance: Maintain a clean, well-organized, well-stocked sales center.
  • Warehouse Support: Assist in receiving, shipping, and general warehouse duties.
Requirements
  • Customer Service Attitude: Strong customer-service attitude and self-motivated personality.
  • Communication Skills: Understands information and communicates clearly through spoken and written words, asks questions as appropriate, and thinks critically to identify solutions to problems.
  • Team Player: Cooperative, dependable team player with good computer and record-keeping skills, and aptitude to learn ever-evolving systems, programs, handheld technology, and processes.
  • Physical Demands: Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds, and possess or obtain forklift certification.
  • Age Requirement: Must be 18 years of age or older to apply.
Preferred Qualifications
  • Education: High school diploma or GED.
  • Language Skills: Bilingual (English/Spanish) a plus.
  • Experience: Irrigation experience is a huge plus and knowledge in other landscape products is helpful.
About Horizon Distributors

Horizon Distributors, Inc. is a wholly owned subsidiary of POOLCORP, the world's largest publicly traded distributor of swimming pool, landscaping, and outdoor living products. We operate 70 sales centers across the US and are a leading distributor of landscape and irrigation products with a focus on serving the needs of professional landscape contractors.

We pride ourselves in offering the convenience and buying power of a national company with the personalized service and attention to detail of a local store. Our people are our priority, and we offer a comprehensive benefits package, including medical, dental, and vision care, company-paid life and long-term disability insurance, prescription drug coverage, flexible spending and health savings accounts, 401(k) with company match, employee stock purchase plan, and employee assistance and education reimbursement programs.

Our compensation range for this position in California is between $20.00 and $21.00 based on a full-time schedule, and the actual pay may vary depending on your skills, qualifications, and experience. Additionally, this position may be eligible for discretionary bonuses or commissions plans as well as relocation or cost of living adjustments.

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