HVAC Service Representative Position

3 days ago


Dallas, Texas, United States AC Wizard Full time
Job Description

We are seeking an experienced HVAC Customer Service/Dispatcher to join our team at AC Wizard, a rapidly growing residential heating and air conditioning company. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers while ensuring seamless communication between clients, technicians, and other stakeholders.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or in-person, resolving issues promptly and professionally
  • Schedule appointments and dispatch technicians to ensure timely and efficient service delivery
  • Manage customer information, including contact details, appointment schedules, and service history
  • Maintain accurate records and reports to support business operations and decision-making
  • Collaborate with the sales team to promote services and products to existing and potential customers

Requirements:

  • Bachelor's degree in a related field (e.g., Business Administration, Communications) or equivalent experience
  • Minimum 2 years of experience in customer-facing roles, preferably in the HVAC industry
  • Excellent communication and interpersonal skills, with ability to work effectively with diverse groups
  • Proficient in computer software applications, including scheduling tools and CRM systems
  • Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment

Preferred Qualifications:

  • Familiarity with American Home Shield, Dispatch Me, and/or QuickBooks software
  • Experience working in a small-sized business or startup environment

Benefits:

  • Competitive salary: $45,000 - $60,000 per year, depending on experience
  • Ongoing training and professional development opportunities
  • Paid time off and holiday pay
  • 401(k) matching program

About Us:

At AC Wizard, we value our customers and strive to provide honest and friendly service. If you share our commitment to excellence and are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team.



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